Impossible to activate iCloud Drive checkbox

Windows 10 Pro, 20H2, 19042.985

iCloud 12.3


Each time I activate iCloud Drive checkbox and press Apply button – checkbox deactivates automatically. Earlier iCloud Drive worked OK. Any ideas how to fix this?

Windows, Windows 10

Posted on May 19, 2021 2:03 AM

Reply
7 replies

May 20, 2021 6:03 AM in response to Zam_vr_

Hi Zam_vr_,


Thank you for using the Apple Support Communities. We understand that the iCloud Drive in the iCloud for Windows app is not activating and we are happy to help!  Follow the troubleshooting steps in the articles below and check to see if the issue is still there after each one:  


  1. Restart (reboot) your PC
  2. Update Windows 10
  3. Make sure TCP ports are open: TCP and UDP ports used by Apple software products
  4. Uninstall security software: Resolve issues between iTunes and third-party security software


We hope this helps! 


Take care

May 20, 2021 6:03 AM in response to Zam_vr_

Hi Zam_vr_,


Thank you for using the Apple Support Communities. We understand that the iCloud Drive in the iCloud for Windows app is not activating and we are happy to help!  Follow the troubleshooting steps in the articles below and check to see if the issue is still there after each one:  


  1. Restart (reboot) your PC
  2. Update Windows 10
  3. Make sure TCP ports are open: TCP and UDP ports used by Apple software products
  4. Uninstall security software: Resolve issues between iTunes and third-party security software


We hope this helps! 


Take care

Jun 7, 2021 8:22 AM in response to asimov67

Hi, asimov67.

I guess that this problem is connected somehow with the fact that I worked under domain user.


In the end I was able to activate iCloud Drive but here is how my experience looked like:

  1. I reinstalled Windows.
  2. I created a local Windows user and installed iCloud.
  3. After several hours it stopped working (logs were the same), so i moved to domain user (provided by my work administrator).
  4. I installed iCloud again and it works properly.

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Impossible to activate iCloud Drive checkbox

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