iPhone 12 Pro Max, or iPhone 11 Pro? My (alleged) iPhone 12 has identity crisis.

I have had nothing but issues with my iPhone 12 Pro Max since I bought it last December. From the camera app randomly freezing, to random black screen on Carplay, to never progressing "preparing video" messages when sending video, to the camera roll always displaying "syncing" and the corresponding battery drain, to the iPhone telling me it won't activate "unlock with apple watch" because it says it isn't on my wrist or my iPhone unlocked (they are, and both the watch and fitness apps see the watch just fine), to not being able to update OTA, because it thinks it is up to date....


And now yesterday, during my latest restoring attempt, I noticed that iTunes thought it was an iPhone 11. Then I remembered that when plugged into iTunes, the icon doesn't look like the icons from other devices, in colour and with app icons, it is just a white and grey rectangle.

That isn't right, is it?


Btw, I have tried every single method of restoring, dfu, recovery, iCloud...


When restoring my iPhone 12...

iPhone 12 Pro Max

Posted on May 19, 2021 8:16 AM

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May 20, 2021 8:29 AM in response to adansantos

Hi adansantos,


Welcome to the Apple Support Communities!


We are happy to help with the issue you are having with your iPhone 12 and with syncing.


You mentioned that you have tried restoring your iPhone. We recommend when you Set up your iPhone, iPad, or iPod touch after erasing the data, you select "Don't Transfer Apps & Data". You can get details in Step 5.


When it comes to syncing your iPhone, we can see you are using a PC. We recommend you update your PC to the latest software version. You also want to make sure you have the latest version of iTunes.


Some third-party software, including security software, can interfere with the sync process between your computer and your device. Learn how to Resolve issues between iTunes and third-party security software here.


Cheers!

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iPhone 12 Pro Max, or iPhone 11 Pro? My (alleged) iPhone 12 has identity crisis.

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