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BBQ2021 Author

Level 1

4 points

Frozen iPhone Screen

How can I force restart my iPhone X when the screen is frozen? I follow the restart steps but then it wants me to swipe to shut down, but swipe isn’t working.

iPhone XS

Posted on May 19, 2021 5:46 PM

Top-ranking reply

Axel Foley

Level 10

149,592 points

Posted on May 19, 2021 5:50 PM

Thats the thing. DO NOT SWIPE! Continue to hold the SIDE BUTTON until you see the Apple Logo. Please see the directions below and try again:

(1) Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

Axel F.

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Frozen iPhone Screen

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