I recently upgraded my phone, but apple wallet won't let you transfer cards from old to new and because I had the card on my old phone, the physical card is no longer active (and thus won't allow transfer). How do I get the card into apple wallet in my new phone?
iPhone X, iOS 14
Here is my experience with solving the problem. A) Delete the card from your old phone (as others have pointed out). B) Wait a few hours, and then add to the new phone. I did what others suggested and deleted the card from my old phone, and I was able to see the option to add that card to the new phone, but it would not finish setup because somewhere in the systems it still thought I had the card in the old phone (even though the Clipper app actually said it was on no phones). So I waited a few hours and did the same thing and it finally worked. So my suggestion is to delete the card and if you have issues come back in a few hours or the next day.
Final update: I waited over a week and called back about my IT request. It had apparently disappeared into the ether. The new support person just did what the original one should've (imo) and just gave me a new card with my total for free. I don't think I'll be adding the card back to my phone after this ordeal. Especially since with masks (due to the COVID) and getting my phone on the scanner in the right spot I was struggling to get it to scan anyway. Causing a hold up in the line of people trying to get on a bus while you fiddle with your phone was NOT fun!
Apple isn’t here.
This is a user to user support forum.
If you want help from Apple, you need to contact Apple Support.
I filed an IT request with clipper and they haven’t gotten back in over a week (despite a claim of a two business day turn around). Time to wait on hold for 30 min again. Will probably just pay the $5 and give up on using wallet for my clipper card at all for all the pain it’s caused. The few times I did use it it was tricky to get it to register anyhow, especially with masks and Face ID.
Hi! was the card automatically transferred to your new phone, or did you have to do something to add it?
ok thank you, did you have to scan your old card?
alright, thank you
I should have thanked "Mobilehunter" who provided the most useful answer...
Very helpful, worked for me too!
Did it ask you to scan the physical card? I don't have the physical card since I opened a new clipper card on my apple wallet from my old phone. Now I don't even have the physical card to scan
If the old phone is traded, how did you remove the card from the online portal ? The old device is no longer part of my AppleID
Thanks so much. I overlooked this option. I do not have access to my iPhone as I already erased it and passed it along to a family member. So I thought I was SOL.
If you found this thread and, like me, already reset and traded in your old phone you’re in luck! You can remove cards and then remove your old device from your Apple ID here: https://appleid.apple.com/manage/section/devices/edit
Once I did that my clipper card showed up as a “previous card” for me to readd in Wallet. It does say to wait 24 hours before trying to add it at the moment but fingers crossed it’ll all just work when I try again tomorrow!
Thank you! This worked. I tried adding my old card (now inactive as it was in my old iPhone) and it wouldn't load saying card was "inactive." Once I removed the card from my old phone, it automatically showed up in my new phone. DONE! Thanks so much for this post.
@emilyhumphreys I just went to Wallet and tried adding new card.
I can confirm that just deleting the card from your old phone will work. To add, I did not have to wait to add it to the new phone. It worked immediately.
How do I re-transfer a Clipper card to a new phone?
