cant watch netflix on my 2013 macbook

lomonster1 wrote:

I'm on version 10.9.5

How to do I update to 10.11? Will my macbook be compatible to handle that?

I downloaded an older version of Firefox and now its working (found on forum with someone who had same problem)

There is no MacBook 2013, but there are MacBook Air 2013 and MacBook Pro 2013, do you have one of those? If so you can go to Catalina 10.15 and in some models you can go to the latest Big Sur 11.

https://support.apple.com/en-us/HT211683 for MacOS upgrades to systems earlier than Big Sur

Leroy already sent you the link for Big Sur.

lomonster1 wrote:

I'm on version 10.9.5

How to do I update to 10.11? Will my macbook be compatible to handle that?

I downloaded an older version of Firefox and now its working (found on forum with someone who had same problem)

Your macOS is woefully behind < "I'm on version 10.9.5" > so no surprise you run into issues with outdated browsers.

Review the tech specs to see if you qualify—

How to upgrade to macOS Big Sur w/tech specs

https://support.apple.com/en-ca/HT201475

I don't understand your problem. We watch Netflix on a 2008 iMac running 10.11, also on 2013 MacBook Air running 10.15, and on a 2019 MacBook Pro running 10.15. Nothing special was installed, it is just streamed and it works through multiple different browsers.

There were no 2013 MacBooks, are you using a MacBook Air or MacBook Pro? What version of the MacOS are you using?

You have not provided much inforation and context. Try a different browser like FireFox or Chrome.