Remote viewing of cameras

I recently purchased an iPhone 12 mini upgraded from iPhone 6 and have had issues connecting to my Hik NVR. I am currently using the app ivms-4500 which connects through a DNS (Dyndns). I have no trouble viewing cameras through WiFi but will not connect through 4G. My old iPhone 6 has no trouble connecting via WiFi or 4G. I am using the exact same settings. I have also tried the same with the Hik Connect app and experience the same issues. The only difference here is my phone

Posted on May 23, 2021 10:05 PM

Reply
1 reply

May 24, 2021 12:05 AM in response to Diz1234

Hello Diz1234,


I do not have any remote cameras myself so this is only a guess. With the iPhone 12 line being built for 5G I am wondering if your cellular data settings are causing this. I know you said the settings were the same but I am not sure what all settings you checked.


These can be found in the Settings App > Cellular > Cellular Data Options.

View or change cellular data settings on iPhone - Apple Support


I feel the below section may be the most relevant.

"Depending on your iPhone model, carrier, and region, the following options may be available:

  • Turn Voice Roaming on or off: (CDMA) Turn Voice Roaming off to avoid charges from using other carrier’s networks. When your carrier’s network isn’t available, iPhone won’t have cellular (data or voice) service.
  • Enable or disable 4G/LTE: Using 4G or LTE loads internet data faster in some cases but may decrease battery performance. There may be options for turning off 4G/LTE or for selecting Voice & Data (VoLTE) or Data Only.

On iPhone 12 models, you can do the following:

  • Enable Smart Data mode to optimize battery life: Tap Voice & Data, then choose 5G Auto. In this mode, your iPhone automatically switches to LTE when 5G speeds don’t provide noticeably better performance.
  • Use higher-quality video and FaceTime HD on 5G networks: Tap Data Mode, then choose Allow More Data on 5G."


I hope this is helpful,

  • Scott (he, him)


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Remote viewing of cameras

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.