Podcasts Connect: "We're setting up your account."

Question

Level 1

8 points

Podcasts Connect: "We're setting up your account."

Hi,

I run the most popular Podcast Network in France, with 15 shows, and more than 5 million listens per month. I have been using on Podcasts Connect for 5 years.

However, now when I login to Podcasts Connect, it says "We're setting up your account." and there is zero show in my account!! I can't even submit new shows.

It's been weeks like that!

I already emailed the Apple Support but got no reply.

How can I get my shows back?

Please fix asap.

Louis

[Personal Information Edited by Moderator]

Posted on May 25, 2021 8:04 PM

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Answer 1

May 25, 2021 10:25 PM in response to Louis -

As this is a user to user forum, and the problem you have is an internal matter at Apple, I'm afraid the only advice is to contact Podcasts Support (rather than getsupport.apple.com) - https://itunespartner.apple.com/contact/?content_type=podcasts

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Answer 2

Louis - Author

Level 1

8 points

May 25, 2021 11:07 PM in response to Roger Wilmut1

Hi Roger,

thank you so much for your help. However your advice is what I already did. I have contacted them twice with https://itunespartner.apple.com/contact/?content_type=podcasts but they just don't respond.

It's very frustrating.

Do you have any other idea to get it fixed? Or at least to get a response from Podcasts Support?

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