trade-in doesn't match what was expected
I did the trade-in program to upgrade my daughters iPad. She had a 6th generation. I purchased the upgrade, received the kit, and sent it in. I just got an email saying it wasn’t what they were expecting and they would looking into it. What!? I gave them the serial number directly from the iPad. I have the original box with that same serial number. They accepted the serial # and confirmed it was an iPad 6. How does it not match!? If it is something to do with the condition, it was perfectly fine. It worked. There were no scratches or cracks.
Has anyone had this response?