You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Steve_A_1 Author

Level 1

4 points

MacBook Pro keyboard freezes

My keyboard intermittently freezes, not at the same time with all programs, but all programs (InDesign, Safari, Word, et.al) experience the problem. I tried resetting NVRAM, tried safe mode, and ran diagnostics. Nothing works. Help, please!

MacBook Pro 15″, macOS 11.4

Posted on May 26, 2021 2:08 PM

Top-ranking reply

Axel Foley

Level 10

149,568 points

Posted on May 26, 2021 8:08 PM

How about resetting the SMS? Follow the procedure below, and again, even if you have already tried some of the steps:

Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
Enter ➔ Safe Mode and see if the screen issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.

Axel F.

View in context

MacBook Pro keyboard freezes

Similar questions