You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

IPhone X frozen - Can't Hard Reboot

Hi~


Was hoping someone here can help me.


My iPhone X is frozen. The icons on the screen are frozen and I am unable to do a hard reboot using the power button + volume.


Any suggestions?


Thanks in advance!


PC

iPhone X

Posted on May 28, 2021 6:10 AM

Reply
Question marked as Top-ranking reply

Posted on May 28, 2021 8:54 AM

That isn’t how you do a hard reboot. Here is the correct procedure:

  • Press and quickly release VOLUME UP
  • Press and quickly release VOLUME DOWN
  • Hold the SIDE button until an Apple logo appears (15-30 seconds)


The operative word here is QUICKLY


1 reply

IPhone X frozen - Can't Hard Reboot

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.