Asus proart monitor no display connected via USB C

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Level 1

8 points

Asus proart monitor no display connected via USB C

I just brought a new Asus monitor proArt PA279AC and i plug it into my thunderbolt port (Usb-c) and my imac does not see it. My Imac(late 2020) have the latest version of Big Sur 11,4.

Posted on May 28, 2021 12:40 PM

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Answer 1

rkaufmann87

Level 10

148,576 points

May 28, 2021 1:09 PM in response to KingGoliath

Have you used https://support.apple.com/en-us/HT202351 paying close attention to the section "Connect Your Display? Chances are you don't have the correct adapter to complete the connection. After getting the correct adapter re-test and if you continue to have a problem, give AppleCare a call.

If that does not work, please contact Asus for support. They will need to know the specs of the iMac you have have.

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Answer 2

VikingOSX

Level 10

124,136 points

May 28, 2021 1:20 PM in response to KingGoliath

You may need to change the ProArt settings to use Display Port v1.2 or v1.4 depending on the default. Otherwise, wrong potential configuration per rkaufman87.

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Answer 3

TK3738

Level 1

4 points

Jun 17, 2021 1:44 PM in response to KingGoliath

If you are using PA279CV and encounter the problem such like no display the screen when connecting through the Type-C port, please download this PA279CV FW and PA279CV Hub PD FW update tools to update the FW for PA279CV if using a Mac with M1 CPU.

More info in: https://www.asus.com/Displays-Desktops/Monitors/ProArt/ProArt-Display-PA279CV/HelpDesk_Download/

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Asus proart monitor no display connected via USB C

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