You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
I accidentally erased one conversation in my messages. I tried to find information on how to restore it from my iCloud back-up but can't find a relevant subject anywhere. What should I do?
OS 10.14.6
iOS14.6
MacBook Pro 15″, macOS 10.14
Thanks for reaching back out, peo bjorn. While you have your backup, with your messages, you wouldn't be able to just restore the messages, you'd have to restore the whole backup.
Also, before you take this step, it's a good idea to go to Settings > Your Name > iCloud and see if Messages is enabled there. If it is, your conversation will not be stored in your backup. You can read more on this here:
How to delete messages in iCloud
Also, if you deleted the entire conversation, it may not be recoverable, even when restoring a backup. The following article states "You can’t recover a deleted conversation."
Have a good day.
Thanks for reaching back out, peo bjorn. While you have your backup, with your messages, you wouldn't be able to just restore the messages, you'd have to restore the whole backup.
Also, before you take this step, it's a good idea to go to Settings > Your Name > iCloud and see if Messages is enabled there. If it is, your conversation will not be stored in your backup. You can read more on this here:
How to delete messages in iCloud
Also, if you deleted the entire conversation, it may not be recoverable, even when restoring a backup. The following article states "You can’t recover a deleted conversation."
Have a good day.
Hello, peo bjorn.
Thanks for reaching out to Apple Support Communities. We see you have questions about missing conversations from your Messages. We'd like to help. Did you have a back up created for your iPhone, with that thread in it? If so, restoring to that backup would be the way to get those messages back. This link can help: Restore your iPhone, iPad, or iPod touch from a backup
Take care.
Thanks for your response! I do have an iCloud backup of my phone from the day before the mishap. In iTunes I can see a slice of the content bar marked Messages. I don’t want to restore the phone totally, only the erased Messages conversation. But when trying to follow the instructions found on Apple Support I get nowhere. I don't even manage to log in from the iTunes restore button in order to use the backup copy, because the interface doesn't tell me which password it’s asking for. I tried my general Mac password, my iCloud password and my keychain password, but it recognizes neither. Please tell me where I can find accurate instructions!
OK, then I just give up. The conversation was valuable but not indispensable. But since losing data 30 years ago I’m immaculate with my backups and thought I had everything safe. Can anyone tell me why text messages is not included in the backup?
Restore message conversation
