Apple Music not updating play count on Airplay?

So ever since the latest update of Big Sur(11.4) my Apple Music is not updating playcounts to my Sonos system over airplay. It updates playcounts when played from the laptop speakers, but not over Airplay. This is particularly annoying as I am trying to listen to songs that have few plays.

I saw this problem back in a 2018 discussion, but has anyone found a fix? Or is this just another Bug that Apple will likely not fix anytime soon? I'm on a 2019 Macbook.

https://discussions.apple.com/thread/8457333?page=1

Any thoughts?

MacBook Pro (2020 and later)

Posted on May 31, 2021 5:16 PM

Top-ranking reply

Phil in Magnolia

Level 1

77 points

Posted on Jun 26, 2021 4:38 PM

I have been having this problem on my iMac (macOS Big Sur 11.4, Music 1.1.5.74) for a long time, very frustrated that play count was not updating when I was playing music from my iMac and using the connected HomePod speakers.

After reading some of the threads here which mentioned airplay, I decided to try playing music to the computer speakers and not using airplay. Sure enough, play counts now update. In fact, if I play the music selecting my computer as the audio output in Music, and then on my computer sound settings I select the HomePod speakers, I can get the sound to the speakers and the play count is now updated.

It seems like an unnecessary work-around but may be worth trying for others who are having this same problem, until Apple fixes an apparent problem with the Music app itself.

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53 replies

TKPhoebe

Level 1

9 points

Jul 19, 2021 8:14 AM in response to TKPhoebe

Just to clarify: for me, I am experiencing this issue over airplay no matter what combination of devices I use, including all 3 simultaneously. My play count updates only when I do not use Airplay.

Jul 21, 2021 11:12 AM in response to andyfx

yep seems to be fixed :)

fillg1

Level 1

8 points

Jul 22, 2021 11:26 AM in response to BlueEyedSoulMan

Unfortunately I have had the same experience as BlueEyedSoulMan, its getting better but it is not reliable

TKPhoebe

Level 1

9 points

Jul 22, 2021 6:33 PM in response to andyfx

Yes, it is now working for me, also! So glad that Apple fixed this issue!

TKPhoebe

Level 1

9 points

Jul 23, 2021 10:08 AM in response to fillg1

Yes, I agree. It is better, but unreliable. It just happened to me, where several songs played. Only the first updated the play count. Then it just stopped playing altogether. Strange.

Sep 4, 2021 6:47 PM in response to fillg1

That would've been my guess. I lost AirPlay functionality all together when using the Music app with the last update. It's always something

TKPhoebe

Level 1

9 points

Jul 23, 2021 10:12 AM in response to TKPhoebe

I am posting an update, because its unreliable. This morning, only the first song updated the play count, and then after about 5 songs it just stopped playing on its own.

At least its better, but I hope they can make it more reliable.

Aug 2, 2021 6:15 AM in response to TKPhoebe

I've been getting this "stop playing" bug after 10 seconds into the song. It's like the 15 second bug on iOS, but with no sound at all for the first 10 seconds.

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Apple Music not updating play count on Airplay?