After software update to Big Sur 11.4, my macbook pro shift key would not capitalize letters. The shift key works when I need to select multiple documents, but not when I try to capitalize letters. It only works once in a while but never whenever I want to use it. I have done the SMC reset, but did not have any luck.
Is there another recommended solution? Thanks
Try holding the Shift key a while longer.
Reset SMC once more.
How to reset the SMC of your Mac - Apple Support Choose the appropriate method.
Quote:
Resetting the system management controller (SMC) can resolve certain issues related to power, battery, fans, and other features.
Startup in Safe mode. https://support.apple.com/en-gb/HT201262 Choose the appropriate method.
To leave Safe Mode, choose “Restart” at the bottom.
Quote:
Safe mode prevents your Mac from loading certain software when it starts up, including login items, system extensions not required by macOS,
and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility.
And it deletes some system caches, including font caches and the kernel cache,
which will be created again automatically as needed.
Please contact Apple Support.
Try holding the Shift key a while longer.
Reset SMC once more.
How to reset the SMC of your Mac - Apple Support Choose the appropriate method.
Quote:
Resetting the system management controller (SMC) can resolve certain issues related to power, battery, fans, and other features.
Startup in Safe mode. https://support.apple.com/en-gb/HT201262 Choose the appropriate method.
To leave Safe Mode, choose “Restart” at the bottom.
Quote:
Safe mode prevents your Mac from loading certain software when it starts up, including login items, system extensions not required by macOS,
and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility.
And it deletes some system caches, including font caches and the kernel cache,
which will be created again automatically as needed.
Please contact Apple Support.
Shift key refuses to capitalize continuously
