Iphone 7 Microphone not working, iOS 14.6

Recently I just updated to iOS14.6 and my microphone has stopped working. I search around the community and realized it is a common issue.....


I tried many ways to test it, fix it and still not working.... Anyone is still facing the same issue after the updates?


Thank You

iPhone 7, iOS 14

Posted on Jun 1, 2021 1:58 AM

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Question marked as Top-ranking reply

Posted on Jun 12, 2021 10:46 AM

It isn't due to the update, the update just revealed the symptoms from the Audio IC chip having failing connections to the logic board. You can either pay to do an out-of-warranty replacement of your iPhone or you can locate a competent 3rd party repair site that can do board level soldering. They should re-ball 4 connections between the Audio IC and the logic board which will remedy the situation. If you go this route Apple may refuse future service on that phone but that really should not be an issue. Your other item is to buy a new iPhone at the Apple Store and trade it in.

68 replies

Jun 12, 2021 10:00 AM in response to purushotham1221

After 8 hrs online & then 1 hr at a Genius Bar I was told there was no connection between the iPhone iOS 14.6 upgrade and the loss of iPhone mic function immediately after the upgrade. Genius Bar solution: buy another (newer model) iPhone. In other words, Apple takes no responsibility for their software update. In fact they are so sure it is perfect that they provide no way to back down to iOS 14.5. Of course, if they did provide a ‘downgrade’ option, then it could be proven that the problem was caused by the upgrade & I’m sure Apple would not want to know/admit that.

Jul 1, 2021 2:39 PM in response to deggie

Reply to deggie.

So then why does it NOT all of a sudden start working on its own if there’s an intermittent connection. You are wrong. My iPhone 7 Plus does exactly as previously described by many here after 14.6 upgrade. Restart, ONLY, corrects. And only for a while. EVERY TIME. And it never comes back until such.

BTW, not having a mike on your phone pretty much makes it a brick. And suggesting one buy a new phone because of this is ludicrous. If I have to it won’t be an Apple product.

iPhone User since 2008. and a computer engineer since the 1970s.

Jul 23, 2021 5:46 AM in response to Tun-Yi

My iphone 7 microphone stopped working yesterday. The ios version was 14.6. I also saw there was an update pending for ios 14.7 so updated the phone but still the microphone is not working. When I make a call, it gets connected but cannot hear anything, speaker is greyed out and the other side cannot hear me. On some other forum, I saw some temporary solutions of restarting (with volume down and lock) for 5 times worked for some time.


I'm currently using a bluetooth headset to make/receive calls. My iphone otherwise is in a good condition for the last 4.5 years. I hope Apple fixes this issue. I don't want to replace my phone but if I have to, it will not be an apple phone, may be some android phone that are a lot cheaper

Jul 23, 2021 8:06 AM in response to harish.hari87

All of this. exactly. started yesterday for me too before the last update, so i updated hoping it would fix it. nope. can make calls but i can’t hear them and they can’t hear me, speakerphone button greyed out. apps that use the mic like wifi calling through fb or whatsapp won’t connect, and i can take video but playback doesn’t have sound or an option to unmute/mute. sound function just didn’t work. Also, voice notes won’t record.


following for additional solutions.

Jul 23, 2021 1:01 PM in response to CandyKiss2021

Based on what are you disagreeing? Have you looked inside an iPhone 7? I have. And you said you just updated which would mean you updated to iOS 14.7, not 14.6 which is the title of this thread. Did your iPhone work in iOS 14.6?


And pray tell, how many people are having the issue? There are probably at least 30 million people still using the iPhone 7, are a million people having the issue with the update to iOS?


But it really doesn't matter if you disagree or not. Call AppleCare, tell them what happened and see what they say. Or, enroll in the Public Beta and see if iOS 15 fixes it.

Jun 13, 2021 2:22 AM in response to deggie

So had I not upgraded to 14.6 my phone would have not worked in the same time frame? I seriously doubt that. Also, deggie you would make the same ‘argument’ for other users with the same issue after upgrading? One incident can be a coincidence. Multiple incidents support a cause & effect scenario.


Unfortunately, one cannot determine if my phone would still work under 14.5 as apple does not provide a mechanism to return to 14.5. Shame on apple.

Jun 13, 2021 7:16 AM in response to deggie

I’m sorry your approach to a discussion is to attempt to lob insults at the other party. It is not relevant to the current discussion & just wastes time.


Getting back to the issue. You have now twice agreed with me. The first time I ignored the comment as I thought I might be misinterpreting your words. Now, however, it is clear that you would support that apple offered a product (the 14.6 update), I used the product, & my iPhone lost in-product mic capabilities. Way before I entered this discussion I knew about the soldering theory. That I might have lost my mic yesterday, today, in 1,2,3 years any way without an upgrade to 14.6 is precisely the point. Running the update cut short whatever life was still possible. When would it have failed? I don’t know, but I am reasonably certain that had I not run the update it would still be working today (3 days later out over over 1400 days of ownership while recognizing the rate of failure increases with days of use).


Putting out a product (update) that produced the final blow to my mic was not expected from apple. Being told my phone is now worth practically nothing at an apple store since it doesn’t have a working mic was not pleasant to hear as the prime reason it is now without much value is that I ran the 14.6 update before trading it in. If apple would offer to all in the same situation a trade-in value based on before the 14.6 upgrade, then that would be more appropriate.


Yes, I still believe apple should permit backing out of upgrades as a general business practice.

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Iphone 7 Microphone not working, iOS 14.6

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