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User profile for user: Wagner1098
Wagner1098 Author
User level: Level 1
9 points

Iphone 11 frozen lock screen and greyed out camera Icon

I need help again.

A few months ago i had a problem with my Iphone 11. My lockscreen froze and the camera icon was greyed out. After some days of giving up i randomly tried updating the phone again with the restore mode and luckily the phone worked again.


Last week my screen died again for some hours. Later that day it worked just like normal. One day later its the same probleme.


Again it freezed on the lockscreen and the camera icon greyed out. I tried updating a few times without success.

iPhone 11, iOS 14

Posted on Jun 1, 2021 11:38 AM

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User profile for user: Leanne_68
Leanne_68
User level: Community Specialist

Posted on Jun 2, 2021 10:24 AM

Hi Wagner1098, 


Welcome to Apple Support Communities. We understand that you're having an issue with your iPhone 11's display and camera. We'd like to help. 


You mentioned that this issue has happened before but updating it doesn't appear to resolve it this time. Is there any physical or liquid damage to your iPhone 11? Some of the behaviors you mention could be caused by that. If that's not the case, it may be helpful to try and restore the iPhone back to factory settings and set it up as new. This will allow you to see if this issue happens without your data on it. 


Prior to restoring it, you will want to make a backup. Give these steps a try: 


Restore your iPhone, iPad, or iPod to factory settings


If you continue to have issues with this, or you think it may be connected to physical or liquid damage, Contact Apple Support might be the best next step to look into options in your region. 


Hope that helps

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User profile for user: Leanne_68
Leanne_68
User level: Community Specialist

Jun 2, 2021 10:24 AM in response to Wagner1098

Hi Wagner1098, 


Welcome to Apple Support Communities. We understand that you're having an issue with your iPhone 11's display and camera. We'd like to help. 


You mentioned that this issue has happened before but updating it doesn't appear to resolve it this time. Is there any physical or liquid damage to your iPhone 11? Some of the behaviors you mention could be caused by that. If that's not the case, it may be helpful to try and restore the iPhone back to factory settings and set it up as new. This will allow you to see if this issue happens without your data on it. 


Prior to restoring it, you will want to make a backup. Give these steps a try: 


Restore your iPhone, iPad, or iPod to factory settings


If you continue to have issues with this, or you think it may be connected to physical or liquid damage, Contact Apple Support might be the best next step to look into options in your region. 


Hope that helps

Reply

Iphone 11 frozen lock screen and greyed out camera Icon

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