computer freezes and keyboard cannot be detected
bluetooth problem. says i need to use assistant to set up keyboard but how?
iMac 21.5″, macOS 11.4
See if the following support article can help:
5 replies
Hmm, ok. See if this support article can help:
- If you can't connect your Magic Keyboard, Magic Mouse, or Magic Trackpad to your Mac - Apple Support
If not, I suggest that you contact Apple Support directly. Just use the "Get Support" link at the upper right-hand side of this forum's web page to get started.
What is the make & model of both the Bluetooth keyboard and mouse that you are trying to use with your Mac? Were you able to use them before or is this the first time use? Do you have a wired keyboard/mouse as a backup?
these are the Apple keyboard and mouse that came with my iMac. until recently they always worked. Bluetooth says the batteries are almost fully charged (i connect with cable when they get low). i do not have a backup keyboard/mouse.
well, i cannot do anything because i have no cursor when frozen. when i have a tantrum and shut down/restart am told that my keyboard and mouse ARE connected. so what is my problem?
computer freezes and keyboard cannot be detected