Dear community! For a few weeks now, I am experience a weird behavior of my iphone (XS, software version 14.0.1). Whenever I am on a call on any of tool, such as whatsapp, Skype or Zoom, and someone sends a message (chat) on any of these same tools, my phone puts me automatically on hold. Sometimes I can just "unhold" and get back (once I realize), sometimes I need to dial in again. Very disturbing. Any ideas for solutions? Thank you.
Hello ClauHuber,
Welcome to Apple Support Communities!
It sounds like when using a third-party app and simultaneously on a call, any message notifications cause your call to pause or put you on hold. We’d like to help.
To clarify, are you on a call using a third-party app? Or the Apple Phone app?
If this occurs while on a call within a third-party app, we would advise ensuring any available updates for the app are installed. Also, you may want to reach out to the developer to report this issue. It may be a setting or feature within the app causing this. Here's How to contact an app developer.
Take care.
Calls on hold when a (chat) message comes in
