Transaction Problems & Cannot Contact Apple Card Support

Question

Transaction Problems & Cannot Contact Apple Card Support

What's going on with Apple Card & Apple Card support?

Yesterday I had transactions declined trying to use Apple Pay with my Apple Card. Today I had an on-line transaction fail because Authorize.Net claimed the address I gave the vendor did not match my card's address, despite the fact they clearly matched in all respects. In the former case I used the card, physically, and it worked. In the latter case I used my **'s Visa card and it was fine.

Then I go to contact Apple Card Support (at Goldman/Sachs) and get told no support is available, and please try again later.

What's going on? I've loved my Apple Card, but this kind of thing is not acceptable.

Posted on Jun 2, 2021 9:35 AM

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Answer 1

RUSD tech

Level 4

1,525 points

Jun 2, 2021 9:36 AM in response to Old Stoneface

Have you called the card issuing bank: Goldman Sachs 877-255-5923 ?

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Answer 2

Jeff Donald

Level 8

44,640 points

Jun 2, 2021 10:16 AM in response to Old Stoneface

The app Downdector is reporting internet/telecom issues in the Greater New York area. Goldman Sachs is among many businesses that are having issues.

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Answer 3

Jun 2, 2021 10:52 AM in response to Jeff Donald

Ah, that would explain it, Jeff. Thanks for the info!

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Answer 4

Jun 2, 2021 9:46 AM in response to RUSD tech

Yes. I get "We are unable to help with your request at this time. Please call us back later." If I use the messaging feature I get back "We are unable to help with your request at this time. Please contact us back later."

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