Failed iMovie 10.2.3 download

I am running a MacBook Air with Big Sur 11.4 installed. My previous version of iMovie no longer works and I need to download version iMovie 10.2.3 which will not download. From the App store I get to iMovie and click on 'Get' and the circle just keeps rotating...for an hour but the program never downloads. I have tried on four occasions with the same result...the circle just rotates. I cannot go to the Apple store in Melbourne, Australia because we are again in Covid lockdown. What can I do to effect a download and a functioning program? Thanks for any help.

MacBook Air 11″, macOS 11.4

Posted on Jun 3, 2021 3:08 AM

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Rich839

Level 8

48,168 points

Posted on Jun 3, 2021 8:00 AM

Try this procedure. To update/redownload iMovie 10, drag your iMovie 10 app from the Applications folder into the trash, but do not empty the trash. Sign in to the app store and open your purchases folder by clicking on your name at the bottom of the app store side bar. You will see your purchases displayed, including iMovie 10. Redownload/update iMovie from there. If not successful, drag your present iMovie app out of the trash and return it to the Applications folder.

-- Rich

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20 replies

campbell291 Author

Level 1

8 points

Jun 9, 2021 8:03 PM in response to Rich839

Thank you Rich for all your time and input. This of course is just a work around and does not address the underlying problem with my primary persona on my Mac. I will need to retain this second persona to use to check for updates from the App store. All the best. Campbell

campbell291 Author

Level 1

8 points

Jun 5, 2021 6:13 PM in response to BernardMR

Thank you Bernard. I have used the same Apple ID from when I purchased my MacBook Air in 2015.

Campbell

campbell291 Author

Level 1

8 points

Jun 5, 2021 6:17 PM in response to Rich839

Thank you again Richard. I had not updated from iMovie 9 to iMovie 10, so perhaps that may be an issue. I will try Apple Support as you suggest.

Campbell

Rich839

Level 8

48,168 points

Jun 9, 2021 8:31 AM in response to campbell291

That's great! Glad you got it working. Thanks for posting back. Your solution may help others with a similar issue.

-- Rich

campbell291 Author

Level 1

8 points

Jun 9, 2021 12:09 AM in response to Rich839

Dear Rich,

Today I tried Apple support with an online chat. Jose suggested I create a second persona on my MacAir as though I was a second person using the same computer and that I then try logging onto the App store as this new user. I did all of this. I logged onto the App store using the same user name and password as I used for logging on with my original persona, and lo and behold, I was recognised in the App Store with my name at the bottom of the left hand side bar. The iMovie picture instead of having GET had an iCloud symbol and I was able to download iMovie 10.2.3 which is accessible when I log on with my original persona. I can only presume there is some glitch with my logging on with my original persona. Interestingly I can log on the the App store correctly with the same user name and password on my iPad.

Thank you for all your suggestions and help.

Sincerely,

Campbell

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Failed iMovie 10.2.3 download