Carplay not giving navigation voice directions.

Never mind, I finally got it to work! I went into the settings on Google maps, went to volume, and it said I could adjust it while it was speaking. Put in an address, turned up the volume, and everything works now! Apple Maps has sound again and I can hear my text alerts.

Hi. I'm on an even newer version of iOS and the lack of voice guidance with CarPlay is still present on both our JLR cars. The solution, for us, is, while using CarPlay navigation, to switch the audio source to radio for a few seconds and then back to CarPlay and this restores the audio guidance in Apple Maps, Google Maps and Waze.

Our son is using an aftermarket Kenwood head unit in his Ford Focus and he doesn't have this issue, neither wired or wireless, so it's definitely a JLR problem...

New Information: I posted this to the Facebook JLR SVR Owners Group four days ago:

-> I spoke with JLR USA early today and told them I wanted to discuss an Infotainment issue. Before mentioning anything else, they immediately came back and wanted to know if I was having difficulties with the latest version of AppleCarPlay. I confirmed that was my issue. In an unusually transparent response, they confirmed there are incompatibilities with the latest Apple release in the May-21 JLR update, and have received many hundreds of complaints. They said Engineering is working on an update, but could not give me a release date. They did tell me that although the fix will be sent OTA, that might not totally solve the problem…there have been internal discussions that a TCU update might also be required (which will need to be performed by a dealer). They could not confirm if this problem was isolated to the USA, but did suggest it was probably a global issue.

I received a call from my JLR dealer on Friday letting me know that they received an official service bulletin regarding this issue (which began on later releases of IOS 13.x). JLR has acknowledged that their software has CarPlay issues and we should expect an OTA update in early November. The bulletin was more slanted towards the notion that all currently (new) shipping JLR products have this defect.

(Note: According to my dealer, JLR saying they will do an update in early November really translates to sometime in December.) 😀

The latest JLR software update solved the voice guidance problem.

To restore Waze audio, while using CarPlay navigation, switch the audio source to radio for a few seconds and then back to CarPlay and this enables the audio guidance. JLR knows the problem and promised a software update in September.

Hey CUtiger95,

Thanks for trying those steps.

Step 7 in the article we referenced, which is to contact your car manufacturer to ensure your head unit has the latest firmware, is a great next step. We're glad to hear you have this planned out already.

If the dealer states all is fine on their end, and your head unit is running the latest firmware but the issue remains, we'd recommend contacting Apple Support for further assistance after that: Get Support

Thanks!

I’m sorry to say that this issue has not been totally resolved with the release of 14.7, although there has been some improvement. I am able make it work about 50% of the time. The only way I can even come close is to make sure the audio source in set to AppleCarPlay. If I switch to another source (e.g, select “satellite”), I loose all notification audio (including guidance audio from Apple, Google, and Waze, etc. ) Everything else, such as phone, music apps, etc.) is working correctly.

Hopefully, JLR is working on an update that is compatible with whatever apple changed.

Yes, netispguy, you are correct on all accounts. I was only able to get audio guidance for Google maps when I went into Google maps---Settings---Navigation---then UNTOGGLE "play voice over Bluetooth" so that it is OFF. This at least helps to get audio going for Google maps, and it continues despite what you are listening to on the radio, satellite or otherwise, which is good. But not having audio with Waze or imaps is awful!!!!!!!

Hey CUtiger95,

It sounds like you're having an issue with CarPlay. We can understand wanting to look into that further. We want to help.

We'd recommend the steps in this article: If you need help with CarPlay 

Thanks!

I am having the exact same problem with my iPhone12 Pro Max (14.6) in my Range Rover Sport SVR... I get no audio for Google, Waze or Apple Maps, no sounds for any notifications, no keyboard clicks, etc. I do get audio for Apple Music and Pandora like normal and the phone is working correctly.

I have noticed two interesting things:

1) If I switch audio to my AirPods Pro, everything works as expected.

2) If I unplug my iPhone from the USB on the RRS. the last audio message from my Nav plays on my iPhone internal speaker.

I have done all of the suggested "fixes", hard restarted my phone with all apps killed and toggled Siri... still not working. I am at the latest version of the Land Rover software. So, either my Land Rover software is not compatible with CarPlay in 14.6, or 14.6 has changes that are not backward compatible...or some serious bugs.

I called Apple support and they were unusually not helpful with this bug. They suggested I do all the above fixes and then told me I needed to re-install my iOS, which I will not do. It was obviously a heavily scripted call. Then they suggested I contact my vehicle vendor... I did not bother to ask to a senior advisor.

The only widespread problem I’ve heard about is with JLR. At this point, JLR is not only being totally irresponsible, but in my mind totally negligent in addressing a major problem within their software platform.

Why did JLR even put CarPlay on the infotainment system if the do not intend to support it? … and please, no Covid BS.

The audio source trickery only works a little…. If I switch from radio to CarPlay I can confirm I get voice navigation to work; however, if then switch to another audio source such as Satellite radio, it breaks again.

Also, there are other audio problems besides navigation guidance. For example, you might have noticed that all of your “notifications” are broken. For example, when receiving iMessages or txts you will not get an audio alert (regardless of whether or not you are using navigation.).

Yes it does. It's not an Apple problem. I'm already on 15.1 and the sound guidance is missing, but the audio source switch trick still works.