iPhone 12 Pro - Voice breaking up on calls

The same thing started with me about two weeks ago. My iPhone 12 Pro max had been fine for months up until then. I can now only use FaceTime audio for calls. Got no help from provider (Verizon). If you find any answers, please pass them on. Thanks!

I am sorry to jump in, however I have been trying to fix the same problem on my iPhone 11 pro max. I have called Verizon, my provider and reset my network and everything they thought should fix the problem. Today after a successful couple of calls I was informed AGAIN, that I am breaking up and they could hardly make out what I was saying. My wife has the same phone with the Same problem and we also followed the identical procedures to fix hers with the same results-people still complaining she is breaking up!!! So frustrated as this has been a ongoing problem for awhile with numerous people complaining about it but Apple does not show many of them on their sites. Everyone keeps pointing fingers at the someone else without anyone able/willing(?) to actually fit it. Very frustrated.

I have had the issue since September 2020. Phone has been replaced 4 times, and I'm still working with Apple Support. Been to the Apple Store 8 times, called Apple Support 30-40 times. I was initially told that the phone has an issue with the antenna and they replaced it. They can't find anything but it has happened when I'm on the phone with them. In order to get the microphone back working, I go to Speaker and hit one number twice, not two separate numbers....I've read that upgrading to iPhone 13 fixed it for a couple, and after 7 months, I'm looking into it.

Right now, the engineers and ATT are working on trying to find a solution but both are blaming each other...so that and $8 will get you coffee at Starbucks or a gallon of gas!

If I get an answer, I'll post it.

If you go to the Apple Store, be prepared to have your phone run a diagnostic test, a hour wait, and then they will reset the phone on you and that means driving home with an empty phone.

Resetting phone doesn't work, resetting Network doesn't work, I check daily for updates, and when one is available, I download it from the computer because apparently, downloading from the phone is not the full version...or so they say. I'm in talks with Apple Senior Advisor and with Regional Director with ATT to figure this out....still think both will blame one another.

I think it's a software issue with Apple. I have had every apple phone since the 3 except the 11. I bought this phone as an upgrade to 10, and have had no issue with ATT or iPhones before getting this

same problem. I switched to Wi-Fi calling and still have the same problem, but not as frequent. My home is located near a 5G tower, but I only get 1 bar. I have a much stronger LTE signal. The problem seem to only happen when I am using LTE. Since most of my calls are made at home, I turned off Wi-Fi to fully test the cellular signal. When I move to the back of my house, I get a 1 bar 5G signal, where cellular and internet works fine. When I move out of 5G range to LTE, I experience the call problems. In addition, internet does not work. Not sure what all this means. I thought Wi-Fi calling would resolve the problem while I am at home. All very confusing and frustrating. I will keep calling ATT.

I’m getting tired of getting passed from ATT to advanced ATT support to Apple. I don’t believe it’s the phone. I think it a tower issue. That’s bad news since ATT is spending all resources installing 5G. They are not going to troubleshoot a tower for a few people. In my case it may not be correctable since I live on a hill that is very close to a mountain. I was told signals may be bouncing off the mountain. The older phones may handle this better than the newer ones.

I got a little excited when I saw this post. Went to Apple. They tested my phone and said it’s just fine. Yeah right. Their suggestion was have Verizon change my phone to an e-sim.

My daughter who has an iPhone 13 said she had numerous problems with esim (texts from Android users were blocked as an example) and had to change back to physical card.

The other evening I happened to be in the room when my mother received a call on her landline from my brother who has an iPhone 11. She had call on speaker and it was absolutely horrible. Now I finally have heard first hand what people are complaining about to me. All I could do was hope to catch enough words to get a general clue what he was talking about.

Really Apple!!!

We are not crazy. There are thousands of us suffering from this problem. Find the source and fix it!!!!!

My daughter wondered last night if it’s the antenna in the phone as opposed to the microphone…interesting theory

My iphone12 does this as well. I’ve tried turning on and off the noise cancelation which doesn’t help but for just a few minutes at most. Have you found any other solutions?

Hey guys,

I had the same issue, but after firmware (not ios) update it seems fixed. I didn't do it myself but in a repair service. Probably you can also do it yourself. Hope it helps someone.

3/14/22: Went to Apple and they didn’t find anything wrong in the diagnostic tool so they just cleaned my phone and reset some settings and so far, that seems to have worked!

I bought an iPhone 13 Pro, in April of 2022, I have the exact same issues. I also have T-Mobile it’s not the carrier, it’s Apple and I agree, it’s most likely a software issue.

If you have a distorted Sound issue on your iPhone --> If you hear no sound or distorted sound from your iPhone, iPad

If you are not able to hear the other person, click this...>If you can't hear a person on a call or voicemail or if the sound isn't ...

If you only hear through speakerphone mode --> If your iPhone is stuck in headphone mode - Apple Support

If the other person is not able to listen to you then please click this--> If the microphones on your iPhone, iPad, and iPod touch aren't ...

If the above options do not mitigate the issues then Contact your carrier and then Contact Apple Support