iPhone 12 Pro - Voice breaking up on calls

Thank you for the post! definitely will try this!!!

Did this solve your problem?

I tried the factory reset, that didn’t help. Going to Apple store to let them replace the SIM card. Verizon charged $25 to do it☹️

I’m this Close to switching to Samsung!!! It’s like Apple isn’t even looking into the issue😡. It’s very frustrating

Did you find out what was causing this and did you fix it. MYy husband and I both have the same problems

No. It seems like Apple won't admit to the issue and fix it. I don't think it is a carrier issue because people that have the problem are on different wireless carriers.

changing Cellular to LTE solved for me. I use Wi-Fi for tv and surfing on iPad. LTE clears up voice issues.

Good Luck

I forgot to add that mine is a 13 Pro!

Call Failed or Dropped Calls

In telecommunications, the dropped-call / Call-Failed rate (DCR) is the fraction of the telephone calls which, due to technical reasons, were cut off before the speaking parties had finished their conversational tone and before one of them had hung up (dropped calls or Call Failed). This fraction is usually measured as a percentage of all calls.

5 Reasons Your Phone Keeps Dropping Calls or encounter Call Failed.

1. Your Signal Is Weak.
2. It's Raining (Cats & Dog)
3. The Cell Tower Is Overloaded / Heavy Traffic (Telecommunication)
4. You've Misunderstood Your Signal Strength
5. You are moving and the signal weakens while changing from one tower to another

Options Are...

• Turn on Airplane mode, wait for 10-15 secs and turn off airplane mode.
• Restart your iPhone (Restart your iPhone, iPad, or iPod touch - Apple Support)
• Force Restart your iPhone )Force restart iPhone - Apple Support)
• Check you Battery health
• Take the SIM out and Put it back again
• Change you SIM, if it is damaged
• Time to contact your Carrier / Change if required

Usually cheap phones demonstrate these behaviour because often they employ low-quality antennas that are vastly inferior to more expensive components, and at times battery quality impacts signal strength, too. And if you still encounter problems, calling your carrier's tech support line may offer clues as to reasons for your call failure or dropped calls.

Make a call with Wi-Fi Calling - Apple Support

I had the same problem after upgrading to iPhone 12. After trying everything reco I could find that seemed reasonable online, I upgraded to iOS 15 ( don’t know if that really helped anything ) and called Verizon who recommended I “reset my settings”. Heads up, reset will remove all personalized settings. So, you’ll have to reset your permissions, backgrounds and more. It looks like that might have fixed it. Fingers crossed.

I bought my iPhone 11 Pro Max when it first released in 2019. I have had this issue since then. There are 2 ways I have found to avoid this issue.

1. talk on the phone with headphones (I use my AirPods)
2. my sister actually discovered this method; when you are speaking to someone on the phone and they tell you they cannot hear you because you are “breaking up” if the person that cannot hear you, mutes their phones, the audio will come across clearly on their end…

I think that this proves this is NOT a network issue, it is an iPhone issue, and I can attest to the fact that I have been dealing with this for 2 years. I did not have this issue until I upgraded to the 11.

I MAY have found a solution to voice breaking up on iPhone.

I backup my iPhone to the Cloud, then did a Factory Reset, then brought my content down from the Cloud. I found directions on how to do this on the web . . . some site that I've now forgotten. Google "Factory Reset iPhone." Or you can go to a Genius Bar for them to do it for you.

I did this Factory Reset 2 weeks ago. So far no voice break ups, and I've asked the people I called.

I'm on an iPhone 7, WiFi connection through Xfinity, phone line carrier AT&T.

Good luck to all of us!

Wow , I thought I was the only one having this issue, went to apple store and they blamed Verizon , went to Verizon and they blamed apple.

I paid &1400( bought apple care) and no body can fix this issue.

I might finally make a call and switch to Samsung, better pictures, no call issues .

this is crazy