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Debra-100 Author

Level 1

27 points

iPhone 12 Pro - Voice breaking up on calls

New phone purchased Mar 2021.

Issue: When using my phone in our home, the person I am speaking with reports that my voice is breaking up and garbled to the point where they cannot hear me at all. I can hear them fine with no issue at my end. Doesn’t happen all the time but more often than not. This was never an issue with my iPhone SE which is still in use in our home. Happens using Wifi or data (strong signal).

Action so far...

Settings >> Cellular >> Wi-Fi Calling >> turned on

Settings >> Cellular >> Cellular Data Options >> Voice & Data >> LTE (4th Generation)

Performed Apple Software update to 14.6.

Hardware checked and good (Apple in-store support)

Reinstall of Apple software (Apple in-store support)

Apple Support today suggested a phone replacement at a cost of $99 + tax. Not interested in spending more $, especially not knowing if that will fix the issue.

Have had to call people back on Zoom to have decent conversations which seems crazy after upgrading to the iPhone 12 Pro.

iPhone 12 Pro, iOS 14

Posted on Jun 5, 2021 10:19 PM

Top-ranking reply

Debra-100 Author

Level 1

27 points

Posted on Jun 6, 2021 7:48 PM

Thanks for your response.

My issue is not with calls dropping, it's the person at the other end who says my voice is breaking up or they can't hear me at all. I can hear them just fine. It's intermittent, maybe 5 minutes of the call is fine, and then my voice breaks up for the other person. Sometimes it corrects itself and other times the person just hangs up because they can't carry a conversation with me anymore.

I just turned off Phone Noise Cancellation to see if that might help.

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Similar questions

88 replies

Zinger-

Level 1

8 points

Nov 9, 2021 2:44 PM in response to Debra-100

I'm having this same problem. I'm on an iPhone 7, my phone carrier is AT&T, and my internet is Xfinity.

jkwreath

Level 1

12 points

Nov 10, 2021 5:54 PM in response to Debra-100

My calls continue to break up too on my 12 pro— so frustrating!! Happens with AirPods too! I was just thinking it’s something with 5G towers? My 8 plus never did this ever!!

jhay820

Level 1

8 points

Nov 18, 2021 3:43 PM in response to Debra-100

Omg I made an account just for this reason. Did anyone find out the problem? I’m having the same issue

jkwreath

Level 1

12 points

Nov 20, 2021 2:31 PM in response to jhay820

There’s many people on line with same issue—no solutions that I’ve read yet!! Really sucks!!!

Nov 23, 2021 4:27 AM in response to DonLong

I am just adding my voice to the rest of yours to say that I am experiencing the same thing and am so frustrated, and at s loss hit where to turn.

Aavenger

Level 1

4 points

Nov 30, 2021 3:29 PM in response to Debra-100

I have the same phone and carrier happens at least twice a day!Seems since last update this began!

Dec 18, 2021 10:17 AM in response to deenyc23

I too am having this same problem with my iPhone 11 -not sure what to do?😪

jkwreath

Level 1

12 points

Jan 25, 2022 10:53 AM in response to RoHo92

Never heard a word—wonder if it’s 5G issue? Never had trouble with 8 Plus—4G!!!

This is 12 pro

ADHD_Bri

Level 1

8 points

Mar 15, 2022 12:22 PM in response to ADHD_Bri

3/14/22: Went to Apple and they didn’t find anything wrong in the diagnostic tool so they just cleaned my phone and reset some settings and so far, that seems to have worked!

Suschi7

Level 1

8 points

Mar 15, 2022 6:59 PM in response to ADHD_Bri

Please update us if you start having the problem again. Thank you.

switching from cellular 5G auto to 5G all did not work for me unfortunately.

Apr 11, 2022 4:49 PM in response to ADHD_Bri

What do you mean .....'they cleaned my phone'? What does that mean? They did a factory reset?

ADHD_Bri

Level 1

8 points

Apr 12, 2022 5:32 AM in response to Suschi7

Having the problems again. I think it’s a apart of the plot to get us to the newest phone. 🥲

reebok40

Level 1

8 points

Apr 18, 2022 12:49 PM in response to enrick243

Interesting. I did make the change. I've always thought that since I can hear them perfectly that the problem must be with their phone. I'll watch and see

ADHD_Bri

Level 1

8 points

Apr 20, 2022 6:59 AM in response to Nolasusan

They physically cleaned my speakers and mic area ( I'm assuming with air guns and microfiber cloths or something) and I think they did some software cleanup, but no factory reset.

lp_1425

Level 1

8 points

May 23, 2022 12:12 PM in response to Debra-100

I have the same issue with my iPhone 11.

iPhone 12 Pro - Voice breaking up on calls