iPhone 12 Pro - Voice breaking up on calls

Follow up 3-14-2022

Contacted ATT and got a hold of their engineers and initially they found a server issue but no relevance to situation and everything is fine. Created a new Apple contact and it still is acting up.

Contrary to what you might hear, Apple doesn’t make iPhone 12 Pro Max since 13 came out. They will tell you they will replace with a new one, it’s not. Refurbished.

They wanted me to pay an additional $550 to get the 13. No way, so it looks like I’ll be getting the 4th iPhone 12🤷‍♂️

I'm experiencing dropped calls, and when in a conversation the other person says "Are you there? Can you hear me?" and sometimes what happens is after 5 minutes of having a good connection they will say that my voice is breaking up and then they can't hear me. So frustrating. My iPhone 12 Pro Max is a most expensive ******* papeweight now!

I have the same problem.

When using my phone in our home, the person I am speaking with reports that my voice is breaking up and garbled on their end. I can hear them fine with no issue at my end.   Doesn’t happen all the time but more often than not. Current phone is iPhone 12 Pro Max, this was also happening with my iPhone 11, That’s the reason I switched from 11 to 12 promax hoping that would help. This never happened with my iPhone 6s Plus. So I don’t think it’s a 5G problem because the 11 didn’t have 5G. I think it’s a software problem or a possible microphone problem ( if the iPhone 11 and 12 Pro Max have a similar microphone)? Anyone find a fix for this yet? Thanks

I know it. It’s ridiculous. Never in a million years did I think whatever they did would fix it. Ironically they didn’t either. But they still tried. They told me to return phone to factory settings and then manually put all my apps back. They thought it was probably something I carried over from a phone long ago that was causing it to occur on my last couple phones. But in the end whatever they did worked and I didn’t have to do that more time consuming step!

I have the same problem with my iPhone 12 and it's very very frustrating. I will be on a call and it starts breaking up during the call. I have to wait til it stops, usually about 15-30 seconds. Doesn't matter if I'm on speaker, bluetooth or iphone.

Have there been any updates? I have an IPhone 12 and my phone just started doing the same thing. Ppl at the receiving end say they can’t hear me, I’m breaking up. This was not an issue 2 months ago. I also have Verizon.

Yes, I have an iPhone XS and I’ve been having this mysterious problem of people telling me I’m breaking up badly when I can hear them just fine. This has been happening consistently since I returned to Ontario in March 2022 from being in British Columbia for 6 months. I never noticed it in BC, and can’t remember having this trouble before I left in September 2021.

if Apple doesn’t fix this soon (appears to be a software problem) I’ll be switching to Samsung.

Just got the new SE & everyone I call says that I’m breaking up. They sound fine to me. Happens on speaker & air pods. Never happened with the original SE. Same carrier AT &T as older SE which never had any issues. Super frustrating; it’s supposed to be a phone!! Guess I’ll try some of the tips here about the 5G. No way am I doing a reset on a 3 week old phone……

Thank you for posting this!! It’s so absolutely ridiculous that Apple is ignoring this. I can’t figure out why there aren’t more complaints, maybe most people don’t use the speaker function? Or maybe they think it’s just them since Apple certainly is certainly pretending it’s not happening. Meanwhile, I’m back to using my iPhone 8, and have been for months because I use the speaker fairly exclusively and it was stressing me out, checking in if the caller could still hear me.

A lot of people are having this same problem. Clearly, it’s the phone not the carriers, since we all have different carriers.

is Apple going to do something about it?

Yep, same problem. There's clearly something wrong here. Also a big problem with the 12 Pro Max is internal reflections in the lens system. These really shouldn't be problems....

Experiencing the same thing with my new iPhone 13. My sister has the iPhone 12 and she also has the same problem.

So the world's most sophisticated phone isn't useable - as a phone.....

I tried it doesn't work