How do I check the status of a claim?
How do I check the status of a claim? The apple lady told me to go on report w problem but I can’t find check the status of a claim I
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It helps to provide more background when asking a question here. You are referring to a refund request? After you request a refund you'll receive a status update by email within 48 hours. If your request is granted, the money is returned to the payment method you used. The time it takes for the money to appear on your account or statement depends on the payment method:
- Store credit (e.g., Apple ID balance): 48 hours
- Mobile phone billing (payment through your phone service carrier): Up to 60 days
- Other payment methods (e.g., credit/debit card): Up to 30 days for it to appear on a statement.
You can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".
From: 'How long refunds from the App Store or other Apple services take' --> https://support.apple.com/HT210904
If you need to contact Apple about this, click on this link --> https://support.apple.com/choose-country-region/media-services and choose a path that gets assistance from iTunes Store staff.