iMessage & Facetime not working on iPhone XR

iMessage & FaceTime won’t activate after switching to eSIM


Hi


Since I switched to eSIM, I can't activate iMessage over the iPhone number on my iPhone XR. It worked perfectly fine while I was using a standard SIM card. I can use iMessage with my Apple ID without a problem, but when I want to activate my phone number it just says waiting for activation, and after a while, it says activation unsuccessful. My carrier says everything is fine on their end so I want to know is that an iOS issue and am I going to have to wait for an update with a fix or what? I have tried every single tip/hack/solution I could find online, but nothing works. I'm not using dual SIM, just one phone number and one eSIM profile. I would appreciate some kind of advice. 

I’m using the exact same number and the exact same carrier that I have been using for so many years. The only thing that has changed is the SIM from physical to esim.

iPhone XR

Posted on Jun 6, 2021 6:18 AM

Reply
1 reply

Jun 7, 2021 8:11 AM in response to ajayraina

Hi ajayraina,


Thanks for reaching out to Apple Support Communities. We understand you're having some difficulties activating iMessage and FaceTime on your device and it sounds like you've taken some great troubleshooting steps so far. We suggest taking a look at the articles below and double-check that you have worked through those steps as well, and see if you experience the same issue.


If Dual SIM with an eSIM isn't working on your iPhone


If you get an error when trying to activate iMessage or FaceTime


If you continue to have difficulties using eSIM on your iPhone, we recommend reaching out to Apple Support so they can look into this further with you. The following link will show you your available support options.


Get Support


We hope this helps.



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iMessage & Facetime not working on iPhone XR

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