I entered the Serial No. for my 2017 MacBook Pro, (which shows the battery not functioning normally and needing service, in System Preferences), but I get a response that tells me I'm not eligible for the replacement program. How can this be?

BooBoo1955 wrote:

I entered the Serial No. for my 2017 MacBook Pro, (which shows the battery not functioning normally and needing service, in System Preferences), but I get a response that tells me I'm not eligible for the replacement program. How can this be?

https://discussions.apple.com/content/attachment/115e291d-e5ea-435e-b61a-a50abac3f78e

Learn how to get your Mac fixed and how much it will cost.

https://support.apple.com/mac/repair/service

Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095

If the battery in your 2016 or 2017 MacBook Pro won't charge past 1%

You can always Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

If your Mac battery status is “Not Charging”

https://support.apple.com/guide/mac-help/if-your-battery-status-is-not-charging-mh20876/11.0/mac/11.0

If your Mac battery won’t charge

https://support.apple.com/guide/mac-help/if-your-battery-wont-charge-mh29198/mac