Personal Hotspot not working at all

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Personal Hotspot not working at all

I have an iPhone XS, and the Personal Hotspot used to be working perfectly until I upgraded to iOS 14.6. When clicked to enable, a message pops up - "To enable personal hotspot on this account, contact Vivacom" Vivacom is our largest mobile provider in Bulgaria. It is not only me that has this problem. One other colleague of mine has bought iPhone 12 Pro (with 5G support), and the Personal Hotspot on her phone gives the exactly same message. I have tried to "Reset Network Settings" without success. All settings look correct, we have compared them with iPhone 11 of another colleague, whose Hotspot works. I have restarted several times, switched from LTE to 3G and restarted, but no success. The operator support knows nothing of this problem, and advised me to start looking on Apple communities for help.

iPhone XS, iOS 14

Posted on Jun 7, 2021 2:15 AM

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Answer 1

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

413,940 points

Jun 7, 2021 2:16 AM in response to Victor7399

Use these steps first

Restart the iPhone or iPad that provides Personal Hotspot and the other device that needs to connect to Personal Hotspot. Make sure that you have the latest version of iOS. On the iPhone or iPad that provides Personal Hotspot, go to Settings > General > Reset, then tap Reset Network Settings.

If Personal Hotspot is not working on your iPhone or iPad (Wi-Fi

The Hotspot is a carrier specific feature. Contact your carrier, if it is not appearing on your device.

Meanwhile, see the pic below

Also, check the following

Network coverage and stability
Data Balance
On your windows (See if WiFi Auto Joins is enabled)
Also, check if you have any stronger WiFi signal around your computer.

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Answer 2

Victor7399 Author

Level 1

10 points

Jun 15, 2021 11:14 PM in response to SravanKrA

Sadly, your reply did not help at all. Personal Hotspot does not open.. Cannot be switched on. I have restarted, or shut down, numerous times. Nothing. It used to work fine when iOS was 13.x. I have upgraded to the latest 14.6 and now something is blocking "Personal Hotspot" from working. My notion is, being a System administrator for 25 years, that the very iOS is limiting it from being switched on. There are no controls that can help to switch this on.

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Answer 3

Victor7399 Author

Level 1

10 points

Jun 22, 2021 5:05 AM in response to Victor7399

The solution was to change the SIM card to a 4G/LTE SIM card. Wi-Fi Hotspot works perfectly now!

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Answer 4

Victor7399 Author

Level 1

10 points

Jun 22, 2021 5:03 AM in response to Victor7399

The SIM card was the problem, it had been 3G, so I asked the provider for a change to a 4G/LTE SIM card.

Everything started working perfectly well with the new 4G SIM card - a working Wi-Fi Hotspot as it had been before!

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Answer 5

Victor7399 Author

Level 1

10 points

Jun 24, 2021 1:24 AM in response to Victor7399

After the change of the SIM card to a 4G one, Hotspot started working like before. To change the name of the phone => Settings > General > About. Tap Name to change the name of your iPhone's personal hotspot.

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Personal Hotspot not working at all

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