Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro 13” 2017 display defect

Hi there!

I bought MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) at March of 2019 and at December of 2020 I got the “flexgate” problem - I can’t use my MacBook because it’s display shows pink stripes on its entire screen. I was using the laptop for a little more than 1.5 years, did not drop it and I was careful with it at all. Is this normal that I buy Apple devices, devices I love and trust their quality, and then I get the situation when just after 1.5 year of carefully using I should to pay $600-700 for the repair?.. The repair not after an damage but after just 1.5 of carefully using. I'm confused and frustrated and I don't use the laptop from December of 2020. But I hope Apple can help me to to solve the problem fairly.

MacBook Pro 13″, macOS 11.1

Posted on Jun 8, 2021 6:53 AM

Reply

Similar questions

4 replies

Jun 8, 2021 6:57 AM in response to Praulotski

Praulotski wrote:

Hi there!
I bought MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) at March of 2019 and at December of 2020 I got the “flexgate” problem - I can’t use my MacBook because it’s display shows pink stripes on its entire screen.


Does not appear like a classic 'flexgate ' issue


See if an error code is generated —Use Apple Diagnostics to test your Mac

https://support.apple.com/en-us/HT202731

Jun 11, 2021 7:01 AM in response to Praulotski

Praulotski wrote:

Thanks for the suggestion, but I can’t run Apple Diagnostic because it’s have no possibility to do something at all with the laptop.
https://discussions.apple.com/content/attachment/78b0b717-8a23-4fdb-9bc1-9942e113d4ca
The image on the display was getting worse and worse and after a short time after the first pink lines appeared it is now like this.



Learn how to get your Mac fixed and how much it will cost.

https://support.apple.com/mac/repair/service


Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095




In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service


Call Customer Support (800) MY–APPLE (800–692–7753)


or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232



MacBook Pro 13” 2017 display defect

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.