Why when I play music with dolby atmos its not working it stops at 15 seconds of the song?

Ok guys, I connected with Apple support and tell them what happened and we solve the problem! First I downloaded a song with Dolby Atmos. Then it starts to play normally. And after that the other songs starts to play too. You just need to download one song.

I have the same problem with both spatial and lossless, but for me it seems only when not connected to wifi and with the ‘Allow Music to access Mobile data’ switched off.

So when playing only tracks downloaded to the iPhone when not on wifi they all stop at15s in.

If I toggle the ‘Allow Music to access Mobile data’ to on then the problem goes away, ie, no stop at 15s for downloaded tracks. I just have make sure I’m only listening to downloaded stuff and not streaming when not on wifi!

I don’t have the 15s issue when on wifi, for either downloaded or streamed tracks.

I had and still have the same issue with my Apple Music app. The solution I discovered is that when you’re in the app listening to music, you have to be online. Not online streaming, just connected to the internet. I downloaded songs and playlists thru wifi, turned off cellular streaming and downloading over cellular in Music in the settings, and it works just fine as long as your connected to the internet when listening. The only problem you’ll probably encounter with this fix is when you’re in places with NO cellular data or out in range of your wifi signal.

**I was at the verge of jumping back to spotify but the dolby atmos and lossless update is just a really good reason for me to stay :) Hoping you find this comment helpful.

Guys, don't know if im a bit late to help you out... or at least try too.

just got off the phone with an apple advisor after a few days trying to resolve the same issue I see a few of you having, I haven't actually tried this in my car yet but this is where my problem like all your problems seems too occur the most.

the guy on the phone told me to do to these steps so im hoping it works.

settings-music-dolby atmos and make sure this is off as it tries to find the highest possible quality of audio it can and he said this could be causing my problem.

hope if you do try this it works for you all.

good luck

I had the same issue. Deleted first all downloaded songs and then the AppleMusic App itself. After downloading the App again in the AppStore, I now seems to work.

Wow. What a coincidence! Been having the same issue (always with Shazam downloads) and got off of the phone yesterday with two Apple techs and went to the park today and my problem appears to be solved! I also noticed that my problem seemed to occur in my car a lot but then noticed that when I 'disconnected' my iPhone from my cars stereo ...the problem went away. At the park my settings were:

Dolby Atmos: Automatic

Audio Quality: Lossless Audio 'ON'

Wi-Fi Streaming: Lossless....>ALAC up to 24bit/48 kHz

Downloads: Lossless .......> ALAC up to 24 bit/48 kHz

Also....under Music....'Allow Music to Access'......> Cellular Data 'OFF' ('ON' , when it worked once/twice before , was on of my gripes...who wants to have to use data to play music).

And: AirPods Pro.....> 'Spatial' set to 'On'

Hopes this helps. Also found out from the techs that some songs, downloaded from Shazam or otherwise, might not play because Apple Music has lost/never had rights or the artist pulled the song.....so , just because Shazam says it has downloaded a song doesn't mean it'll play!!? ! When this happens you may get a dialog box stating : 'Cannot Open...This content is not authorized' . If you get a 'Connect to Wi-Fi or Cellular to Play Music' dialog it means you haven't used Apple Music for that Song or Playlist in a while and simple have to re-download. Preferably using your home Wi-Fi. This was a gripe of mine with AM years ago but one of the technicians told me it's been 'fixed' provide you have 'Synch Library ' on in Music settings. Time will tell on this but I've gone back to putting a monthly reminder on my calendar to 'Dnld. Apple Music'.

Hope this helps as many as possible.

I unpaired my AirPods Pro then connected them to my iPad and back to my iPhone and now the issue is solve. Dolby Atmos music is playing great

Sorry to hear this. Your experience sounds so frustrating. Here’s part of the Apple release note for iOS 14.7

iOS 14.7 includes the following improvements and bug fixes for your iPhone:

...

– Dolby Atmos and Apple Music lossless audio playback may unexpectedly stop

...

Personally I haven’t experienced any problems since the update. As you seem to be having severe problems which are different from the 15 second problem I suggest you call Apple Support.

Same 15 seconds issue on iphone and ipad when:

• listing to Atmos Dolby tracks and
• not in a wireless environment, I don‘t use mobile music, just downloads
• regardless whether directly via iphone or Bluetooth connected regardless of the device (ear phone, car, …)

I gave Apple a call. We tried:

• new download of the tracks
• delete music app and re-install
• remove device from music …
• …
• reset the iphone and re-install from a backup

Result:

• several hours of funny work and no difference from what I experienced before prior to the call

I believe Apple has an issue which hopefully will be fixed soon.

Don't know whats going on but it worked for me with 'Cellular' for Music toggled to 'off'. Have you tried it using my settings posted above? Do you have 'Download in Dolby Atmos' toggled to 'ON'? That was my setting (not mentioned above) for when it worked. Will try again away from my wi-fi when I get a chance to insure its working wasn't a 'one off'.

Try to download one song and then play others too, it’s working

Simple option for me… downloaded Spotify and not a problem what so ever!!! Think it’s made my mind up to leave Apple Music and join Spotify!!!

I have the same problem, regardless of whether it’s Dolby Atmos or even with an external dac and non-Apple headphones. Apple support told me the same thing, downloaded one song and it worked for me too. Today it stopped working. If I drag the music dot beyond the 15 second music plays and then I don’t have a problem with succeeding songs. There is clearly a programming bug

It's not fixed with 14.7.

Today I removed the complete Music library from the iPhone.

Deleted the Music.app.

Reloaded the Music.app

Downloaded some songs.

Walked outside for an hour, no Wifi, no Mobile data.

After around an hour. Song stopped and can't be played.

Not anymore after 15 seconds like before.

Now after 2 seconds ...

And this even on a matched song, not an Apple Music song.

So I can't even play the songs I bought.

Went to the park today and mine still worked....with 'Lossless' noted on some of the songs I played on my iPhone 11pro. Again, I left the settings as I detailed above. No issues and I played songs from my Shazam downloads (which had before given me troubles). I'll have to ask the obvious (for all having these issues): are you playing , when away from wi-fi, songs that have been downloaded to your device? The Music app has so many categories and sub-categories that one can easily choose the wrong section.