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Why when I play music with dolby atmos its not working it stops at 15 seconds of the song?

Why when I play music with dolby atmos its not working it stops at 15 seconds of the song?

iPad Air, iPadOS 14

Posted on Jun 8, 2021 9:53 AM

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Posted on Jun 16, 2021 8:18 AM

Ok guys, I connected with Apple support and tell them what happened and we solve the problem! First I downloaded a song with Dolby Atmos. Then it starts to play normally. And after that the other songs starts to play too. You just need to download one song.

37 replies

Jul 28, 2021 7:34 AM in response to kh91

Don't know whats going on but it worked for me with 'Cellular' for Music toggled to 'off'. Have you tried it using my settings posted above? Do you have 'Download in Dolby Atmos' toggled to 'ON'? That was my setting (not mentioned above) for when it worked. Will try again away from my wi-fi when I get a chance to insure its working wasn't a 'one off'.

Jul 29, 2021 9:49 AM in response to kh91

Went to the park today and mine still worked....with 'Lossless' noted on some of the songs I played on my iPhone 11pro. Again, I left the settings as I detailed above. No issues and I played songs from my Shazam downloads (which had before given me troubles). I'll have to ask the obvious (for all having these issues): are you playing , when away from wi-fi, songs that have been downloaded to your device? The Music app has so many categories and sub-categories that one can easily choose the wrong section.

Aug 9, 2021 7:47 AM in response to Walalang

I had and still have the same issue with my Apple Music app. The solution I discovered is that when you’re in the app listening to music, you have to be online. Not online streaming, just connected to the internet. I downloaded songs and playlists thru wifi, turned off cellular streaming and downloading over cellular in Music in the settings, and it works just fine as long as your connected to the internet when listening. The only problem you’ll probably encounter with this fix is when you’re in places with NO cellular data or out in range of your wifi signal.


**I was at the verge of jumping back to spotify but the dolby atmos and lossless update is just a really good reason for me to stay :) Hoping you find this comment helpful.

Why when I play music with dolby atmos its not working it stops at 15 seconds of the song?

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