Why when I play music with dolby atmos its not working it stops at 15 seconds of the song?

Why when I play music with dolby atmos its not working it stops at 15 seconds of the song?

iPad Air, iPadOS 14

Posted on Jun 8, 2021 9:53 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 16, 2021 8:18 AM

Ok guys, I connected with Apple support and tell them what happened and we solve the problem! First I downloaded a song with Dolby Atmos. Then it starts to play normally. And after that the other songs starts to play too. You just need to download one song.

37 replies

Aug 6, 2021 5:22 PM in response to mabula_allen

Mabula_allen, Here is what I've posted on this thread and what has worked for me since. Have you tried these settings?:


Jul 24, 2021 10:54 AM in response to peterpantinkerbell

Wow. What a coincidence! Been having the same issue (always with Shazam downloads) and got off of the phone yesterday with two Apple techs and went to the park today and my problem appears to be solved! I also noticed that my problem seemed to occur in my car a lot but then noticed that when I 'disconnected' my iPhone from my cars stereo ...the problem went away. At the park my settings were:

Dolby Atmos: Automatic

Audio Quality: Lossless Audio 'ON'

Wi-Fi Streaming: Lossless....>ALAC up to 24bit/48 kHz

Downloads: Lossless .......> ALAC up to 24 bit/48 kHz

Also....under Music....'Allow Music to Access'......> Cellular Data 'OFF' ('ON' , when it worked once/twice before , was on of my gripes...who wants to have to use data to play music).


And: AirPods Pro.....> 'Spatial' set to 'On'

Hopes this helps. Also found out from the techs that some songs, downloaded from Shazam or otherwise, might not play because Apple Music has lost/never had rights or the artist pulled the song.....so , just because Shazam says it has downloaded a song doesn't mean it'll play!!? ! When this happens you may get a dialog box stating : 'Cannot Open...This content is not authorized' . If you get a 'Connect to Wi-Fi or Cellular to Play Music' dialog it means you haven't used Apple Music for that Song or Playlist in a while and simple have to re-download. Preferably using your home Wi-Fi. This was a gripe of mine with AM years ago but one of the technicians told me it's been 'fixed' provide you have 'Synch Library ' on in Music settings. Time will tell on this but I've gone back to putting a monthly reminder on my calendar to 'Dnld. Apple Music'.

Hope this helps as many as possible.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why when I play music with dolby atmos its not working it stops at 15 seconds of the song?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.