Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: Apple Music stopping after 15 seconds. Error code 16833

After the spatial Audio launch today, songs only play for 15 seconds and then cut off.

i got error code (-16833)


anyone help?

iPhone 12 Pro Max

Posted on Jun 8, 2021 1:48 PM

Reply
Question marked as Apple recommended
Answer:
Answer:

Sign out iCloud in your device, restart, sign in again to iCloud. Then open Apple Music, sign in and you are done.

That worked for me.

Posted on Jun 10, 2021 11:44 AM

Question marked as Helpful

Jun 16, 2021 2:00 AM in response to direshan daniel In response to direshan daniel

Even if i turn off dolby and reinstall my music it doesn't work...

this is pretty unacceptable of apple, people pay for this stuff...

idc about the spacial audio or losless audio, but if this problem isn't recognized any time soon, I might switch to spotify or deezer. Just want to listen to my songs offline

Jun 16, 2021 2:00 AM

There’s more to the conversation

Read all replies

Jun 10, 2021 2:32 PM in response to the_fury_2000 In response to the_fury_2000

you gotta switch on Download in Dobly Atmos in Settings - Music, then add the song to Library and download them before play.... this is temporary fixed I found myself....It seems there's problem with decrypted Atmos and Lossless file during streaming.


The issue did not consistently occur to me.

Jun 10, 2021 2:32 PM

Reply Helpful (3)
Question marked as Helpful

Jun 16, 2021 2:00 AM in response to direshan daniel In response to direshan daniel

Even if i turn off dolby and reinstall my music it doesn't work...

this is pretty unacceptable of apple, people pay for this stuff...

idc about the spacial audio or losless audio, but if this problem isn't recognized any time soon, I might switch to spotify or deezer. Just want to listen to my songs offline

Jun 16, 2021 2:00 AM

Reply Helpful (22)
User profile for user: the_fury_2000

Question: Apple Music stopping after 15 seconds. Error code 16833

Welcome to Apple Support Community
  • A forum where Apple customers help each other with their products. Learn more.
  • Sign up with your Apple ID to get started.