Apple Music stopping after 15 seconds. Error code 16833

Sign out iCloud in your device, restart, sign in again to iCloud. Then open Apple Music, sign in and you are done.

That worked for me.

Hello Everyone, I’ve found the right answer.

it’s Dolby Atmos. Not switching it off completely (cause then what’s the point) but switching of Download In ‘Dolby Atmos’. I sat down and really thought about what was happening with the 15 Second thing. Then I realised that it only happened to Downloaded music that was downloaded after Dolby Atmos arrived. So if you had downloaded songs let’s say a month ago, those songs will play just fine. However if you switch on Downloads in Dolby Atmos the songs you play when you activate airplane mode will only play for 15 seconds. So for now, just switch off Dobby Atoms and download your content again - which sucks, I know.

To the folks at Apple, I will be waiting for my honorary annual subscription to Apple One for my services. Dobby is a Free Elf! Mwa!

yep so i just got the issue solved on my phone. pls make sure that "share purchase" for your account is on

to do so, go into the family sharing options and tap "purchase sharing"

this setting needs to be turned on for both the main account holder of the family, and the member of the family.

For me, the only thing that has seemed to work reliably so far has been disabling Lossless Audio entirely under Settings → Music → Audio Quality.

Here’s what I did:

1. Delete all downloaded music.
2. Disable Lossless Audio.
3. The songs that consistently stopped at 15s started playing in full again.
4. Reenable Lossless Audio, with Cellular Streaming set to either High Efficiency or High Quality (I was not in WiFi range). Songs that got stuck at 15s immediately started getting stuck again.
5. Disable Lossless Audio.
6. The same songs played fine past 15s.

I also tried changing Dolby Atmos On/Off/Automatic; that made no difference. Right now I have it set to On, with no problem whatsoever.

I know this problem has been observed to start happening again at random even if a solution seemed to “fix” it, but so far I haven’t had any issues. The fact that the problem instantly goes away if I disable Lossless Audio, and instantly comes back if I reenable it, gives me a reasonable degree of confidence that disabling Lossless Audio is the workaround for now.

I’m not sure if deleting all downloaded music is necessary, but if you still experience problems after disabling Lossless Audio, try deleting your local songs as well.

I fixit, just had to turn on cellular data for the applemusic app, i think apple needs internet connection to verify the account, also in the quality options you can choose none to prevent usage of your móvil data

Hi There,

I had this issue and it was resolved with Apple Support in the following steps (direct instructions from Apple Support).

1. In Settings -> Music . Turn of Sync Library, then re-enable.
2. Sign out and back into Settings > Apple ID > Media & Purchases. Please make sure you remember your Apple ID and password before going through these steps. This will remove all downloads from your Device, without affecting other aspects of your iCloud login on the phone (Apple Pay etc)
3. Please Disable Settings > Music > Audio Quality > [Lossless] and also Disable Settings > Music > Audio > [Dolby Atmos].
4. Please Re-enable Settings > Music > Audio Quality > [Lossless] and also Disable Settings > Music > Audio > [Dolby Atmos].
5. Test by downloading an album, going into Flight mode (or disabling mobile data/wifi) and play - your downloads should now play past 15 seconds in Lossless and Atmos.

I can confirm this worked for me on my iPhone 12 Pro Max - hoping it works for many of you. Be good to know if it does!

Cheers,

Nick

Hi everybody. I went through two online chat sessions and a Genius Bar session today and finally came home and got to the bottom of it. On the Music section of Apple's website, it says that the new lossless mixes and Dolby Atmos will not play over Bluetooth. There was my problem, because in the car I would begin to play downloaded music, it would cut out at 14 seconds, and I couldn't figure it out. I redownloaded everything, re-synced, deleted my phone from my car's Bluetooth and reinstalled it etc. It WOULD play if I used cellular data, but it would use tons of data. Solution: connect your phone to your car with CarPlay via USB cable. The downloaded music will play in lossless audio/Dolby atmos (wow, sounds like the artists are sitting in the car next to you), and you won't use data. Hope this resolves it for everyone, and maybe down the line, Bluetooth will upgrade to be able to support these files.

I may have resolved this. I followed the troubleshooting steps that was provided to me by the support team but one thing that was not mentioned was if the Lossless audio is enabled or disabled. So it only makes sense that if you delete the songs and re-download them again, the downloads would have the new format (Dolby Atmos and Lossless). What I did is I went to Settings > Music > Audio > Dolby Atmos > Always On and then after that I went to Audio Quality > Lossless Audio > On (it has to be on for both Wi-Fi streaming and Downloads). And it worked! I haven’t had the issue since. Let me know if this works for you.

I tried the recommended answer but after many tries, what exactly worked was.

Go to settings -> your name -> sign out.

Go to general -> iPhone storage -> music-> delete all songs.

Turn off your iPhone and turn it back on.

Sign in to your Apple account.

Re-download all the music over wifi.

Once all of it is downloaded - Put your phone in airplane mode and disable wifi to test if the 15 second problem is gone.

I finally just turned all this Atmos/Lossless/High crap off on my iPhone, restarted it, and now the songs are playing w/o interruption. Another "work in progress" new feature from Apple that will have to be resolved in future updates.

But it makes me laugh now when I see the TV ads promoting it...I guess they're only 15 second long!

I had exactly the same problem, tried EVERYTHING suggested on this forum, then I turned off Lossless On my apple tv 4k and it fIxed it. No problems before Lossless was introduced . . Better sound with Lossless but it needs fixing. The older the recording the more likely it will stop at 15 seconds is my experience. Apple sort this out pronto please.

I found a fix for my phone. Go to settings > Music and under the downloads section, turn off “Download in Dolby Atmos”.

I could immediately play all of my downloaded music beyond the 15s mark without needing to sign out of iCloud or redownloading my music.

Hope it helps!

At least for me, this issue only happens when downloaded songs are played offline, which some doesn’t play past 15 seconds.

This solution worked for me:

(The following steps requires you to re-download your songs. For convenience, create a Shortcut that puts all songs currently in your music library into a playlist.)

First, try reinstalling the Apple Music app by removing it and restoring it from the App Store, and open it. You should be seeing that it is syncing your music library. After that, try downloading some of your songs and play it offline. It might fix the problem.

If this issue or a similar issue persists (which happened to me), don’t sign out and sign back in to Apple ID and iCloud; restoring your cloud data takes a long time and may cause more issues for you. Instead, go to Apple ID settings > Media & Purchases, and sign out and sign in from there. Your music library will re-sync. The issue should be fixed by now (at least for me).

I think it’s a local DRM authorization issue where the offline decryption key is missing or invalid and the first 15 seconds of the song is cached. That might explain why downloaded songs plays when connected to Internet. Doing this solution regenerates the key, making the songs play offline (at least that’s what I think).

So, here's what worked for me. In Music, I turn off Atmos, and in Audio Quality/5G & Streaming, I changed the streaming to High Quality. All good! I guess Itunes discriminates against my older tracks with lower audio quality when Lossless is selected. But, no worries. I listen on my iPhone. It's not like I listen to these tracks on some mega stereo system where fidelity really matters.

You will have to go to settings and go to the music setting. Then you want to turn the Dolby Atmos off. This Should Work 💪.