Downloaded lossless songs stop at 15 seconds every time

I had this problem as well a few days ago! The ONLY thing that worked after trying everything was signing out of my Apple ID / iCloud (it takes a few mins to sign out, the option is at the very bottom) under my main profile in the settings app, then signing back in ! For some reason this completely solved my problem. Just thought I would share this in case it helps someone else! I was on call with multiple Apple support people and the last person I talked to suggested this and it worked :)

Hello,

I had a similar issue (iPhone 12 pro, iOS 14.6) and this is how i solved it:

1. open settings
2. click on your picture/name on the top to open your apple ID
3. click on Media and Purchases.
4. click on sign out (Heads up: this will sign you out from media services such as apple music, news, etc. and also will delete all the already downloaded music)
5. sign back in with your apple ID
6. restart your phone
7. Head to apple music, and re-download the songs you wanted.

My lossless songs would only play for 15 seconds in offline mode, after this it was fixed.

hope this helps,

Bests

No way I’m going through the restore BS. I turned off the service for Dolby Atmos and Lossless Audio and all my songs play fully now. I will wait for a software update, with iOS 15 coming they will have to fix the issue.

Hey there Jimborewski,

Thanks for reaching out to Apple Support Communities. We understand you’re having issues with lossless songs quitting at 15 seconds. We’ll be happy to help.

Before restoring your device, delete the Music app from your iPhone, restart, and then reinstall the app. You’ll have to download your songs again after this. 

Let us know if this helps. 

UPDATE!!

iOS 14.7 RC released

Here are the full release notes for the update: 

• Dolby Atmos and Apple Music lossless audio playback may unexpectedly stop

finally apple is gonna fix the issue 🙌🏻🙌🏻🙌🏻

This issue vanished for me as soon as I turned ‘Mobile Data’ on - note, not for downloads, I’m referring to the very first option under Music in Setting - see image

Thanks a lot. I tried turning off and on my iphone and deleting apple music, they all did not work for me. But after I signed out my Apple Id from iphone, then signed in again, that worked.

The only thing that “solved” this annoying issue was:

• remove all lossless downloads
• turn off lossless option
• download all the songs using standard quality

Here’s hoping for a fix. I guess the lossless experience backfired big time. And that’s a shame

Mmmm... that's odd... well here's the complete scenario:

• Lossless quality turned on
• Download a playlist which has most of the tracks using lossless format
• Did this using WiFi
• Data is turned off for Music (so when I'm out of WiFi reach I can only play downloaded songs)
• Go for a walk using my AirPods
• Songs stop playing after 15sec (no matter if they're lossless or not)

I first thought it was an issue with my AirPods but just using the iPhone that issue continues

Then what I did to "solve" it:

• Remove all lossless downloads
• Turn off lossless option
• Download all the songs using standard quality

I just checked my iPhone and it is still working. No WiFi enabled. No need to say that the issue doesn't happen when using WiFi. Quick question: did you remove all downloaded songs? Because that was the "trick". I tried just turning off Lossless quality but it makes no difference. Can this be more annoying?

Same, it’s also happened to me as well. It only happens to songs that I downloaded with Dolby Atmos or Lossless but when I turn off download in Dolby Atmos that worked for me. It’s a real shame that I can’t listen to Dolby Atmos but I hope they fix it soon.

After deleting, redownloading, and deleting it again, I think I may have found the solution - for me at least.

I turned off Cellular Data on the Music settings, and downloaded the songs via WiFi. After that, I turned the phone off, and turned it on again, put it on Airplane mode - and the Lossless songs played fully!

Granted, I can't stream using cellular data, but then again my iPhone is used totally as an iPod rather than a phone so it's not a big problem for me.

Hey man turns out we’re all not alone, I had this same exact issue and almost destroyed the phone I have now over the rage but it’s just a easy fix, just delete the app and redownload the music but before you do that, go into your setting and make sure all of that Dolby atmos and lossless audio nonsense off it’s completely useless and it doesn’t even work with Bluetooth connections, but hey good luck man👍🏽

[Edited by Moderator]

I flew CPH-FRA-MIA and back with all my songs capped at 0:15 seconds. I almost went my mad as I had to listen to the Evolution of Hip-Hop downloaded on Netflix on iOS 14.6 just to have some content in my headphones during 12 hours of flight.

But I’m happy to report that for me the iOS 14.7.1 fixed it. Check the photos of Dolby Atmos and Lossless playing past 0:15 seconds in Flight Mode.

Hi I had same problems on 6s and have now turned off Dolby atmos to listen to lossless downloaded albums all seems to be fine headphones and Bluetooth.