Downloaded lossless songs stop at 15 seconds every time

UPDATE:

I downgraded all my lossless song and re download it on standard quality but I still have that issue, no matter if it’s a Dolby Atmos or standard quality song.

To be completely honest this pretty annoying I hope that apple patch it very soon. Maybe we are not the only ones out there.

It seems that redownloading songs/ all the signing out/in, reinstalling the music app…it’s all temporary and the end result is the same…you cannot play downloaded music past the 15 second mark. This is ridiculous.

I had this problem as well a few days ago! The ONLY thing that worked after trying everything was signing out of my Apple ID / iCloud (it takes a few mins to sign out, the option is at the very bottom) under my main profile in the settings app, then signing back in ! For some reason this completely solved my problem. Just thought I would share this in case it helps someone else! I was on call with multiple Apple support people and the last person I talked to suggested this and it worked :)

I have same issue from south korea and it’s totally messed up. Talk with apple korea support for 2 hours of call but they couldn't even figure out what the problem was.

They said that the download button is a cache function, and it becomes impossible to play after few days(3 days in my experience). And they said that all downloaded music should be streamed once every 3 days to play without any problems at offline.

I'm angry with apple support who answer without knowing exactly, but I'm really disappointed with Apple for deploying without even checking basic features

So, i called about 4 times with tech support and the last time i had to reset my phone to factory settings, and not use my icloud backup. Now they do play, but I’m betting the problem will be back…

This is a really shty sollution tho, apple

Yes, I have this issue, too. It is extremely frustrating that Apple software updates occur automatically and apparently because of poor beta testing protocols most have more bugs than an alley dumpster. We pay a premimum for Apple products and services. So, IMHO unless an update is in response to a severe and critical sofeware vulnerability it needs to be throughly tested by employing Apple's entire workforce and voluntary beta testers before releasing the next plague of bugs on the community. IMHO, Apple's reputation is getting a sever tarnishing because of poor beta testing.

Same, it’s also happened to me as well. It only happens to songs that I downloaded with Dolby Atmos or Lossless but when I turn off download in Dolby Atmos that worked for me. It’s a real shame that I can’t listen to Dolby Atmos but I hope they fix it soon.

That’s Apple’s solution to everything: only use your Apple device the way it shipped, with factory defaults, and absolutely do not change anything ever. If you do, everything will break, and you will need to reconfigure it from scratch. That’s how much confidence they have in their software quality and backup/restore solution.

The problem with every “solution” for the 15-second bug is that they’ll work for a while, so people claim the problem is “fixed”. But give it a few days, or even a few hours in some instances, and the problem comes back. There is no certified solution at this point.

that’s exactly what i did yesterday and worked. that’s the only thing that really works. the iphone needs a data connection for the downloaded songs to work. apple needs to work on this! if you go offline you can’t hear music! that’s a shame!

Turning on cellular data makes no difference. I’ve always had cellular data enabled for everything, yet locally downloaded lossless/Dolby music still stops playing after 15 seconds. None of the solutions listed here work long term.

before launching lossless and dolby i was able to listen to my downloaded tracks offline. that's the way it always worked. now when we are supposed to have a better experience Apple messes everything up. no way I will use my data connection for music during my morning walks. Apple needs to fix this like right now. it seems (i'm testing it everyday) that removing the downloaded content, disabling lossless and downloading the tracks again works. then again we won't have the lossless experience which is now an unnerving one.

Im still having the same issue twice, having deleted apple music and re installing it, even tho re downloading my lossless songs, after 15 secs in offline mode the songs stops playing and freeze the app. Let’s hope apple shall bring fix this!

so annoyed with the lossless thing ..took like 5 days before my stuff got back ..I find if you don’t use Bluetooth your downloads work fine with out wifi .but only the all Lossless or all none lossless can’t have a playlist mixed or gets all stupid with the 15 sec stops ..so annoying when riding the bike grr ..sound does sound better ..some songs add silliness though ..oh well always another option

Apple Support needs to stop immediately suggesting for customers to restore their iPhones whenever a software bug is reported. That practice is a poor discovery effort in understanding the real cause of a code bug. I also feel that this policy is a disservice to software engineers and QA that actually do want to make quality products that “just work”.

I currently have the same issue on my iPhone 12 Pro Max. My work around to this bug (which will not be solved by restoring an iPhone), is to not opt for Lossless downloads. Hopefully this issue will actually be properly reported so that Apple can release a fix.

I've been dealing with this error for a couple of weeks now, I've uninstalled and re-install apple music many times but I've still got the error.

there is one thing that I've tried and I think it fixed the error...

What I did was, I played all my downloaded album and songs while I was connected to the internet.

By doing this I didn't get any error for all the songs that I've downloaded while playing it offline...

But still, Apple should fix this problem... It's kinda annoying.

I hope this will help...