Downloaded lossless songs stop at 15 seconds every time

when deactivating dolby atmos and also not dowloading dolby atmos, it works…also with lossless

Apple Support needs to stop immediately suggesting for customers to restore their iPhones whenever a software bug is reported. That practice is a poor discovery effort in understanding the real cause of a code bug. I also feel that this policy is a disservice to software engineers and QA that actually do want to make quality products that “just work”.

I currently have the same issue on my iPhone 12 Pro Max. My work around to this bug (which will not be solved by restoring an iPhone), is to not opt for Lossless downloads. Hopefully this issue will actually be properly reported so that Apple can release a fix.

I've been dealing with this error for a couple of weeks now, I've uninstalled and re-install apple music many times but I've still got the error.

there is one thing that I've tried and I think it fixed the error...

What I did was, I played all my downloaded album and songs while I was connected to the internet.

By doing this I didn't get any error for all the songs that I've downloaded while playing it offline...

But still, Apple should fix this problem... It's kinda annoying.

I hope this will help...

I have the issue since day 1 the lossless music released

Tried many ways/ time as per the Apple support stuff over phone :

-Reinstalled music app

-Switch on / off about the hi res / lossless options

-sign out / in Apple ID. (Very troublesome )

it was OK just few hours but all fail next day again and again .

the only stupid way to overcome this problem is to switch on “ mobile data “ for those downloaded music . It sounds extremely ridiculous for Apple product / IOS/ App….

Yesterday I tried it again with Apple Music lossless songs and also on 14.7 they stopped after 15 seconds like before.

So Apple didn't change a Bit.

Guess it's an DRM problem, Apple or the Music Industrie don't like that we listen offline to lossless songs ...

It works if mobile data for Music is on.

Deactivating Dolby Atmos and turn off "Download in Dolby Atmos" did the trick for me, now offline lossless songs play completely when in flight mode.

I followed the above directions after experiencing the same issue, also to no avail. Hopefully the next update fixes this? Interestingly, I’ve also noticed that by allowing a data connection, whether via cellular or WiFi, while the song is in its “non-playing state”, and then turning the data off again, the song can then play entirely through without issue. This makes me think the song is fully downloaded to my phone, and that this issue is with reading it, rather than streaming it.

Okay i had the same problem , after chatting with apple support it got fixed somehow or rather.

download another or new song first , check if the new song plays pass the 15 secs mark . If it does then try streaming next.

next find another new song , and try playing it via streaming directly.

it worked for me . Im guessing its either a bug or like a data error.

try it and let me know. If it works for you too.

[Problem NOT Solved for me yet, still testing]

Hi all,

I had same issue and tried this fix:

1. Sign out of Apple ID from App Store
2. Switch iPhone completely OFF
3. Switch iPhone back ON
4. Sign in again in App Store with Apple ID
5. Run Apple Music Again
6. Offline Music in Lossless will now play beyond 15 second mark (note some of the previously download track need to be downloaded again - depending on how fast you are to complete above process ;) )

hope this works for the rest of you!

Best Regards,

Warvenger

I have same issue from south korea and it’s totally messed up. Talk with apple korea support for 2 hours of call but they couldn't even figure out what the problem was.

They said that the download button is a cache function, and it becomes impossible to play after few days(3 days in my experience). And they said that all downloaded music should be streamed once every 3 days to play without any problems at offline.

I'm angry with apple support who answer without knowing exactly, but I'm really disappointed with Apple for deploying without even checking basic features

So, i called about 4 times with tech support and the last time i had to reset my phone to factory settings, and not use my icloud backup. Now they do play, but I’m betting the problem will be back…

This is a really shty sollution tho, apple

Hello,

I have noticed that this issue comes up when you new music to a playlist, after it has already been download!

So maybe try making a playlist of the songs you want, download it, and don't add any new songs to that playlist.

This is not a solution, but can be a temporary fix until apple fixes the bug.

You need to download your music, remove the download and download again. You must also have lossless audio off.

No but once you turn off lossless quality it works now. I’m sure it’ll be fixed in next iOS update!?!