Downloaded lossless songs stop at 15 seconds every time

iPhone 11 latest iOS, all downloaded lossless songs (data for Music is off) stop playing right at the 15 second mark. When on wifi, no problems at all. Non-lossless songs also no problem. It's only with lossless songs that are downloaded to the phone. Anyone else? Didn't happen yesterday or even this morning, that's the odd thing. Also tends to freeze up the app to some degree as well.


Doesn't matter if it's directly on the phone's speakers, bluetooth, or usb connection to either car or home A/V receiver. Same problem.


Did this in airplane mode, too... same problem. Force quit the app.... same problem. Restarted the phone.... same problem and then hard restarted the phone.... same problem.


Only thing left is to wipe the phone and restore it from my back up.... last resort only.


Anyone else run into this?

iPhone 11

Posted on Jun 9, 2021 3:07 PM

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Posted on Jun 16, 2021 1:11 PM

I had this problem as well a few days ago! The ONLY thing that worked after trying everything was signing out of my Apple ID / iCloud (it takes a few mins to sign out, the option is at the very bottom) under my main profile in the settings app, then signing back in ! For some reason this completely solved my problem. Just thought I would share this in case it helps someone else! I was on call with multiple Apple support people and the last person I talked to suggested this and it worked :)

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125 replies

Jun 16, 2021 1:21 AM in response to CarlosHMoller

Exactly. This was driving me mad:


I had one playlist at Lossless quality for the ‘good headphones’ and another playlist at standard quality for running using Bluetooth headphones.


After downloading the Lossless audio, the Music setting was returned to standard AAC.


While running - listening to Bluetooth headphones and the standard quality music, music repeatedly stopped at 15sec. Unless I was on WiFi and the music would play fine.


Thanks to this thread, I’ve now deleted all the music - both qualities - and redownloaded everything at standard quality - music now plays fine with or without WiFi.


A real shame as I was loving the Lossless on my good cans.

Jun 16, 2021 7:47 AM in response to Jimborewski

Hi Jim,


I was having the same problem this morning. Apparently it is a problem with DRM and copyrights.


For me, the problem appeared only when I tried listening to downloaded music with data off for Apple Music. As soon as I turned it on, the music played without any issue. Turned it off again and the problem reappeared.


Has anyone found a permanent solution yet? This is getting annoying.

Jun 14, 2021 7:49 AM in response to Jimborewski

I have that same issue on my iPhone XR, i thought that I was the only one hahaha I hope that apple patch this bug ASAP.


Update.

on a call with apple support they recommend me that i re download my lossless songs to the standard quality, the problem got solved for about one or two days but today give me that same problem.


and also on my downloaded Dolby Atmos songs occurred the bug.

Jun 22, 2021 11:24 AM in response to Jimborewski

so annoyed with the lossless thing ..took like 5 days before my stuff got back ..I find if you don’t use Bluetooth your downloads work fine with out wifi .but only the all Lossless or all none lossless can’t have a playlist mixed or gets all stupid with the 15 sec stops ..so annoying when riding the bike grr ..sound does sound better ..some songs add silliness though ..oh well always another option

Jun 30, 2021 6:28 AM in response to Jimborewski

I got a whole new phone and it is still happening to me. I downloaded the music with standard pre-set settings and immediately ran into the issue. I removed the music app (and all downloaded music). Re-downloaded the music app, turned off ATMOS Dolby and turned on Lossless. Re-downloaded music. Worked for about 6 hours and then it started doing it again.


It seems to do this for all my older music, when I actually had to purchase them. This is frustrating because I am on vacation driving in a lot of places that doesn’t have WiFi and can’t listen to any music.

Jul 4, 2021 1:40 PM in response to Jimborewski

I have the same issue, which occurs only when I try to listen offline. I disabled lossless on a music and it somehow updated itself and became a normal music that plays as supposed online & offline.


Deleting the whole app and installing the music is definitely not an option, shouldn't be at least. This is quite inconvenient and should be solved in way. This pretty much makes the whole app unusable without internet connection unless repeatedly trying to disable the lossless setting.

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Downloaded lossless songs stop at 15 seconds every time

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