Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

42 points

Downloaded lossless songs stop at 15 seconds every time

iPhone 11 latest iOS, all downloaded lossless songs (data for Music is off) stop playing right at the 15 second mark. When on wifi, no problems at all. Non-lossless songs also no problem. It's only with lossless songs that are downloaded to the phone. Anyone else? Didn't happen yesterday or even this morning, that's the odd thing. Also tends to freeze up the app to some degree as well.

Doesn't matter if it's directly on the phone's speakers, bluetooth, or usb connection to either car or home A/V receiver. Same problem.

Did this in airplane mode, too... same problem. Force quit the app.... same problem. Restarted the phone.... same problem and then hard restarted the phone.... same problem.

Only thing left is to wipe the phone and restore it from my back up.... last resort only.

Anyone else run into this?

iPhone 11

Posted on Jun 9, 2021 3:07 PM

Best reply

barberlives123

Community Specialist

Posted on Jun 10, 2021 12:49 PM

Hey there Jimborewski,

Thanks for reaching out to Apple Support Communities. We understand you’re having issues with lossless songs quitting at 15 seconds. We’ll be happy to help.

Before restoring your device, delete the Music app from your iPhone, restart, and then reinstall the app. You’ll have to download your songs again after this.

Let us know if this helps.

View in context

Downloaded lossless songs stop at 15 seconds every time

Similar questions