Downloaded lossless songs stop at 15 seconds every time

iPhone 11 latest iOS, all downloaded lossless songs (data for Music is off) stop playing right at the 15 second mark. When on wifi, no problems at all. Non-lossless songs also no problem. It's only with lossless songs that are downloaded to the phone. Anyone else? Didn't happen yesterday or even this morning, that's the odd thing. Also tends to freeze up the app to some degree as well.


Doesn't matter if it's directly on the phone's speakers, bluetooth, or usb connection to either car or home A/V receiver. Same problem.


Did this in airplane mode, too... same problem. Force quit the app.... same problem. Restarted the phone.... same problem and then hard restarted the phone.... same problem.


Only thing left is to wipe the phone and restore it from my back up.... last resort only.


Anyone else run into this?

iPhone 11

Posted on Jun 9, 2021 3:07 PM

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Posted on Jun 16, 2021 1:11 PM

I had this problem as well a few days ago! The ONLY thing that worked after trying everything was signing out of my Apple ID / iCloud (it takes a few mins to sign out, the option is at the very bottom) under my main profile in the settings app, then signing back in ! For some reason this completely solved my problem. Just thought I would share this in case it helps someone else! I was on call with multiple Apple support people and the last person I talked to suggested this and it worked :)

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125 replies

Jun 15, 2021 3:50 PM in response to RigaRickMoranis

All I can say is that we can't experience Lossless and/or Dolby Atmos the way it was intended. I understand that is a BIG, MAJOR issue that has to be corrected. Sign out, remove downloads, restart phone, all this are things that we didn't have to be doing in the first place if a service and/or product is tested enough. Again, hoping for a quick fix. Until then I'll be listening to the songs using the AAC format. Specially one by Shirley & Co.: Shame, shame, shame.

Jun 25, 2021 8:24 AM in response to Jimborewski

Same issue here. I have the iPhone 12 Pro Max with the AirPod Max. Never noticed any issue with offline/downloaded music until Lossless. I downloaded several Lossless albums onto my iPhone and played them fine while on LTE/5G/WiFi. But I recently flew and put the iPhone in Airplane mode. Now, Lossless albums cut off on every song at the 15 second marker. Lossy albums play fine. Only seems to be an issue when there's no network connectivity or Airplane Mode.

Jul 10, 2021 12:52 AM in response to barberlives123

Deleting the app doesn’t help, as a matter of fact I deleted the app, then installed it from the App Store, went over to settings to make sure lossless is turned off before I download songs again, the old songs in the music library plus the new songs added to the library are still lossless and stops playing at 15seconds without internet connection. I prefer turning off my data connection while working so I can just listen to songs and work but with this I have to keep my data connection on, when I’m airborne I can’t play songs as well, we need this resolved ASAP. Best regards

Jul 26, 2021 8:27 AM in response to Jimborewski

It's not fixed with 14.7.


Today I removed the complete Music library from the iPhone.

Deleted the Music.app.

Reloaded the Music.app

Downloaded some songs.

Walked outside for an hour, no Wifi, no Mobile data.


After around an hour. Song stopped and can't be played.

Not anymore after 15 seconds like before.

Now after 2 seconds ...


And this even on a matched song, not an Apple Music song.

So I can't even play the songs I bought.

Aug 10, 2021 3:06 PM in response to greyghost_1962

I removed the downloads and redownloaded a playlist. All the songs downloaded in lossless except one, so I had to delete the song and redownload - another 3 minutes of my life that I won't get back.... It worked great for just over an hour than one song skipped and stopped. After this, all songs played for 15 seconds again. The playlist didn't end or anything like that. Completely baffled by this one.


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Downloaded lossless songs stop at 15 seconds every time

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