scanning doesn't work in Catalina anymore

Up until recently scanning has worked just fine. I have a Xerox VersaLink C405DN printer/scanner and the error message implied that it was the devices fault "scanner reported an error". I have installed the latest firmware in the printer and I have the latest drivers on my iMac (Catalina 10.15.7) but what ever I do I get the same error (attached).

I have since tried to scan with my MacBook Air (Big Sur 11.4) and it works just fine !



iMac Line (2012 and Later)

Posted on Jun 12, 2021 12:23 AM

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16 replies

Jun 13, 2021 7:03 AM in response to Hector2004

Hmm.... how is the iMac running Catalina connected to and communicating with the Xerox MFP?

Air Print, Ethernet, USB 3.0


Air Print over your local network should not require any special drivers for printing and scanning.


USB Scanning will also require the ICA Scan USB Driver v1.2.0 10.13, 10.14, 105. 11 from Zerox.

https://www.support.xerox.com/en-us/product/versalink-c405/downloads?platform=macOS10_15&language=en

Jun 13, 2021 10:02 AM in response to den.thed

It is connected over ethernet. It worked just fine straight out of the box with bonjour but a week or two ago it stopped scanning. I removed the printer, installed the drivers from the Xerox website and re-added it and it worked fine again for a while but it has now totally stopped scanning with the iMac. I am able to print still and I can access it's build-in web server; this is how ive been able to install the bridge firmware and the subsequent latest firmware. Im sure it would work fine over usb if I had a usb cable for it and it was near enough but I want to use it as a network printer. As I say: it works fine with Big Sur. This is a problem with Catalina 10.15.7 (in my opinion).

Jun 13, 2021 2:52 PM in response to Hector2004

Here is what is in the system log for when this occurs:


Jun 13 22:46:08 Simons-iMac AccountProfileRemoteViewService[1364]: objc[1364]: Class AOSUISpyglassAccountChangeHelper is implemented in both /System/Library/PrivateFrameworks/AOSUI.framework/Versions/A/AOSUI and /System/Library/PrivateFrameworks/AOSUI.framework/Versions/A/XPCServices/AccountProfileRemoteViewService.xpc/Contents/MacOS/AccountProfileRemoteViewService. One of the two will be used. Which one is undefined.

Jun 13 22:46:08 Simons-iMac com.apple.xpc.launchd[1] (com.apple.xpc.launchd.domain.pid.walletAvailabil.1369): Failed to bootstrap path: path = /System/Library/PreferencePanes/Wallet.prefPane/Contents/Resources/walletAvailabilityCheckTool, error = 2: No such file or directory

Jun 13 22:47:02 Simons-iMac com.apple.xpc.launchd[1] (com.apple.mdworker.shared.0E000000-0600-0000-0000-000000000000[1372]): Service exited due to SIGKILL | sent by mds[119]


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scanning doesn't work in Catalina anymore

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