scanning doesn't work in Catalina anymore

Up until recently scanning has worked just fine. I have a Xerox VersaLink C405DN printer/scanner and the error message implied that it was the devices fault "scanner reported an error". I have installed the latest firmware in the printer and I have the latest drivers on my iMac (Catalina 10.15.7) but what ever I do I get the same error (attached).

I have since tried to scan with my MacBook Air (Big Sur 11.4) and it works just fine !

iMac Line (2012 and Later)

Posted on Jun 12, 2021 12:23 AM

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16 replies

Hector2004 Author

Level 1

7 points

Jun 15, 2021 1:04 PM in response to Hector2004

So what is the solution? It seems unlikely that the problem is with the scanner. The Catalina was a fresh install only a month or so ago. Is Catalina no longer supposed ?

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scanning doesn't work in Catalina anymore

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