Apple TV Device and Paramount +

I cannot figure out, or understand, why my subscription to Paramount +, purchased and active thru my iTunes account, using my Apple ID, doesn't work. The Paramount + app on my Apple TV device gives me an error that my user name and password (Apple ID) are invalid, and when I try to restore from iTunes, it says my account doesn't exist. Direct call to Paramount + tech support went nowhere. They tell me I don't have an account. Several calls to Apple tech support haven't yielded results. The weird thing is the Paramount + app works fine using the Apple TV app on my iPad, iPhone, and iMac. All of those devices are logged on using my Apple ID. Why does it work on three out of four Apple devices?

I have reset the Apple TV device, restarted it, deleted and re-installed the Paramount + app, several times. Nothing works. I am stumped, and obviously so are Apple and Paramount tech support. Does anyone have any fresh ideas?

Posted on Jun 12, 2021 8:27 AM

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Joembx

Level 1

4 points

Posted on Aug 23, 2021 5:15 PM

I had similar issues and final resolved. Turned out my internet connection/ router had a built in ad blocker. One I found on my router setting and turned it off, paramount plus worked on my Apple TV and other devices on my network. The way I figured it out was by turning off the WiFi on my phone and saw that it worked without a problem. When I turned WiFi on paramount plus did not work. Sane issue happened on a web browser until I disabled the ad block I Had.

hope this helps!

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22 replies

falguni

Level 1

14 points

Dec 28, 2021 4:46 PM in response to sidfromfranktown

I have the opposite problem. I subscribed to what was then CBS All Access on my Apple TV device. After it became Paramount Plus I was unable to access it on my computers – it's only accessible on the Apple TV device. How can I access it on my computers? I'm logged into my Apple account and can access everything else on Apple TV. Thanks!

Urquhart1244

Level 10

146,532 points

Jun 13, 2021 2:08 PM in response to sidfromfranktown

My previous post was about which app. I got the part about your devices.

MamaLx3

Level 1

4 points

Jul 8, 2021 10:42 PM in response to sidfromfranktown

I am experiencing the same problem. Did you find a solution?

thanks!!

Jul 31, 2021 7:38 PM in response to sidfromfranktown

A) thank u for posting how u fixed the problem.

2) seriously apple…? No one saw this whole double app issue? 99% of the issues we have w apple products seem so very ridiculous to me.

Dec 28, 2021 4:37 PM in response to sidfromfranktown

Apple doesn’t care if you have another email. It’s their way or the highway. Hopefully someone blows up the servers so we don’t have to deal with the doitch bags

mhoyt

Level 1

8 points

Aug 7, 2021 11:30 PM in response to Urquhart1244

^^this doesn’t work the other way around. If I have a Paramount+ app subscription (paid through my Apple ID) I can’t access paramount+ anywhere other than the app on my phone and the app on Apple TV Device (not appleTV app on television nor the paramount+ app on my TV…).

this. Is. REALLY. REALLY. REALLY. Frustrating.

So what did I buy, exactly? It’s not a channel subscription through Apple OR Paramount. It’s access to the paramount app only on an Apple device without an actual account with paramount.

who did this and are they still employed in the tech industry!?!

Urquhart1244

Level 10

146,532 points

Aug 8, 2021 7:02 AM in response to mhoyt

this doesn’t work the other way around.

Indeed.

If I have a Paramount+ app subscription (paid through my Apple ID) I can’t access paramount+ anywhere other than the app on my phone and the app on Apple TV Device.

Consider canceling and re-subscribing with Paramount+ directly, to be independent of device brand, and use the Paramount+ app on any supported platform.

Or cancel and re-subscribe to the Apple TV app channel, and then verify for the additional account. Then it would even work in the Apple TV app.

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Apple TV Device and Paramount +