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Apple TV Device and Paramount +

I cannot figure out, or understand, why my subscription to Paramount +, purchased and active thru my iTunes account, using my Apple ID, doesn't work. The Paramount + app on my Apple TV device gives me an error that my user name and password (Apple ID) are invalid, and when I try to restore from iTunes, it says my account doesn't exist. Direct call to Paramount + tech support went nowhere. They tell me I don't have an account. Several calls to Apple tech support haven't yielded results. The weird thing is the Paramount + app works fine using the Apple TV app on my iPad, iPhone, and iMac. All of those devices are logged on using my Apple ID. Why does it work on three out of four Apple devices?

I have reset the Apple TV device, restarted it, deleted and re-installed the Paramount + app, several times. Nothing works. I am stumped, and obviously so are Apple and Paramount tech support. Does anyone have any fresh ideas?

Posted on Jun 12, 2021 8:27 AM

Top-ranking reply

sidfromfranktown Author

Level 1

35 points

Posted on Jul 9, 2021 6:52 AM

Yes, and it was simple, after tech support at Apple researched the issue and explained it to me. There is a Paramount+ app built into the Apple TV device, but a user can also add the app in the Apple TV device, resulting in two Paramount + apps. If one subscribes thru Apple, then one must use the built-in app in the Apple TV device, and not one that can be added to the Apple TV device. Also, if one downloads the Paramount + app from the App Store, not as a part of the Apple TV device, the subscription purchased thru Apple (iTunes) won't work. Bottom line: don't add the Paramount + app to your Apple Devices; use the one available in Apple TV, on the Apple TV device, your computer, iPad, iPhone, if you purchased your subscription thru Apple.

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22 replies

Sykoskit

Level 1

8 points

Nov 26, 2021 11:50 PM in response to sidfromfranktown

You don’t use the paramount+ app on your “Apple tv device.” As leah said, and if you had clicked any of the links rather than assuming you knew he was wrong, you use Apple TV to watch paramount+. That means Apple TV, as in the Apple TV app… not Apple TV device. It is considered an Apple TV channel… so You use the same app You purchased the subscription on to watch it. Just as if you had purchased a paramount+ Subscription on Amazon prime channels. This only applies to televisions… on any handheld apple device it works with the paramount+ app because you can link the app to your Apple TV app.

falguni

Level 1

14 points

Dec 28, 2021 4:46 PM in response to sidfromfranktown

I have the opposite problem. I subscribed to what was then CBS All Access on my Apple TV device. After it became Paramount Plus I was unable to access it on my computers – it's only accessible on the Apple TV device. How can I access it on my computers? I'm logged into my Apple account and can access everything else on Apple TV. Thanks!

Hodor187

Level 1

4 points

Jul 22, 2021 5:09 PM in response to sidfromfranktown

Thats kinda crap. I have the same issue. The apple tv app doesn't seem to give full access. There are a lot of sports and other items missing.

Jun 13, 2021 2:08 PM in response to sidfromfranktown

My previous post was about which app. I got the part about your devices.

MamaLx3

Level 1

4 points

Jul 8, 2021 10:42 PM in response to sidfromfranktown

I am experiencing the same problem. Did you find a solution?

thanks!!

Jul 31, 2021 7:38 PM in response to sidfromfranktown

A) thank u for posting how u fixed the problem.

2) seriously apple…? No one saw this whole double app issue? 99% of the issues we have w apple products seem so very ridiculous to me.

Dec 28, 2021 4:37 PM in response to sidfromfranktown

Apple doesn’t care if you have another email. It’s their way or the highway. Hopefully someone blows up the servers so we don’t have to deal with the doitch bags

Apple TV Device and Paramount +