Apple TV Device and Paramount +

If you verify your Paramount+ Apple TV app Channel subscription with Paramount+, then you can get an additional complimentary Paramount+ account, to be used outside of the Apple TV app. Please visit www.paramountplus.com/apple and follow the instructions.

Hello sidfromfranktown,

Welcome to Apple Support Communities!

We understand that you’re unable to access one of your subscriptions on your Apple TV. We’d like to help.

Have you set up your Apple ID on the Apple TV? If so, is it the same Apple ID you used to purchase the subscriptions? Rather than signing in through the Paramount app, check out the steps under “Sign in on Apple TV” in Sign in with your Apple ID. Here’s some more information on how to Set up your Apple ID on Apple TV.

In addition, you may find this discussion helpful as well: Sign into Paramount Plus on Apple TV - Apple Community

Also, here is more information we found on Paramount+ Help website that seems useful: I’m an existing subscriber. How can I watch Paramount+ on my connected device?

Have a nice day!

A Paramount+ subscription started outside of the Apple TV app, will require the separate Paramount+ app.

A Paramount+ Channel subscription started inside of the Apple TV app, will require it to be viewed in the Apple TV app.

These two types of subscriptions are generally not exchangeable (although Paramount+ makes provisions for a one-way crossover).

sidfromfranktown,

If those troubleshooting suggestions and resources did not help, we would advise reaching back out to Apple Support, specifically Billing & Subscriptions Support to take a closer look at your account and what may be causing this subscription issue: Get Support.

Take care.

EXACTLY!! You can’t view some sporting events, the big brother live feeds, extra content from Love Island…there is a lot that is missing. This is a joke - they should make it clear it’s not all content, that you can’t use their app and you don’t actually have a paramount plus subscription!

^^this doesn’t work the other way around. If I have a Paramount+ app subscription (paid through my Apple ID) I can’t access paramount+ anywhere other than the app on my phone and the app on Apple TV Device (not appleTV app on television nor the paramount+ app on my TV…).

this. Is. REALLY. REALLY. REALLY. Frustrating.

So what did I buy, exactly? It’s not a channel subscription through Apple OR Paramount. It’s access to the paramount app only on an Apple device without an actual account with paramount.

who did this and are they still employed in the tech industry!?!

this doesn’t work the other way around.

Indeed.

If I have a Paramount+ app subscription (paid through my Apple ID) I can’t access paramount+ anywhere other than the app on my phone and the app on Apple TV Device.

Consider canceling and re-subscribing with Paramount+ directly, to be independent of device brand, and use the Paramount+ app on any supported platform.

Or cancel and re-subscribe to the Apple TV app channel, and then verify for the additional account. Then it would even work in the Apple TV app.

I had similar issues and final resolved. Turned out my internet connection/ router had a built in ad blocker. One I found on my router setting and turned it off, paramount plus worked on my Apple TV and other devices on my network. The way I figured it out was by turning off the WiFi on my phone and saw that it worked without a problem. When I turned WiFi on paramount plus did not work. Sane issue happened on a web browser until I disabled the ad block I Had.

hope this helps!

This is my exact issue. I subscribed on my phone for the Paramount+ App and everything has been fine but I wanted to stream it somewhere else. Just realized I don’t have a login whatsoever and I guess I just have to cancel it and then redo it on a new account?

I had the same/similar problem where the Paramount + app wouldn’t let me restore my subscription purchase thru iTunes. At first the would give me the same error of not recognizing my subscription but in the end the app wouldn’t even let me click anything and stopped working. I tried deleting it and reinstalling it but it was the same. I realized that the app kept re-downloading from the iCloud (the cloud logo shows when you delete and try to go back and reinstall) so I looked to find how to even remove it from my iCloud history so I can download a fresh new app from the App Store. Once I did that, the app worked and was able to restore my purchase from iTunes.

Make sure you’ve deleted the Paramount + app from you Apple TV device.

Go to your account and manage purchases. And find the Paramount + app purchase. It only lets you “Hide” your purchase but go ahead and hide it.

Then, you go back to the App Store on your Apple TV and open the Paramount + app purchase module. The download icon should show “Get” instead of the usual “cloud logo” if you’ve ever downloaded the app on your account before.

This worked for me.

I hope this helps!

^^^ exactly! We plan to cancel our subscription through iTunes/Apple ID and just subscribe through Paramount. I like the idea of subscribing through Apple because it’s one less sign-in I have to remember, but the limited access makes it not worth it. Also, the fact that there are two ways to subscribe through Apple (either the P+ channel or the P+ app) makes this all even more confusing for users. Apple is just getting in the way.

Thank you for the solution! I have an Eero router and was able to keep the ad blocking in place and just allow the sites that Paramount + uses and were being blocked. They are as follows for anyone else with this problem who has the ability to allow ad sites and keep others blocked:

cbsinteractive.hb.omtrdc.net

pubads.g.doubleclick.net

It also worked for the Roku, where the app was also blocked.