Ethernet connected Router, TV, and Apple TV; but Apple TV is going wacky

Hi ChipDale,

We appreciate you reaching out to us about this matter and are here to help. We would like to ask you a couple of questions in order to get a better understanding. First, have you updated the T.V's firmware? Updating while simple can help resolve most minor issues. Also, do you have another Apple TV? If so, does the same issue happen on that device? Finally, have you by any chance signed out of your Apple ID recently or sign into a different one?

We thank you for your answers, they will help guide us to the next troubleshooting step.

Hi ChipDale,

We appreciate your time and thank you for partnering up with us to resolve this issue. Just to clarify, have you signed into a different Apple ID recently or signed out? We know troubleshooting can be at some points extensive but nonetheless we are here with you every step of the way to find a resolution. Plus it can possibly save you some money not having to purchase a new device. That being said, we understand if you would not like to continue but look forward to your decision.

Kindest regards!