Linked Contacts Broken

I have contacts stored in iCloud and in two separate Google accounts, and I've gone through them at least 3 different times making sure all the duplicate cards across the accounts are "Linked". Despite this, most (not all) of the links never stay in place, meaning I will inevitably have three duplicate contacts for the same person. I can't find any real logic for which links break and why. Sometimes my contact will split into three immediately, sometimes it'll take an hour, sometimes it'll be after the next restart. For some contacts, the link almost never breaks, others refuse to be linked despite having identical data in every field. For some contacts, two of the duplicates will stay linked but the third will split off on its own. It is immensely frustrating and makes it confusing when I try to use Messages or Mail.


So, is linking contacts just a lie? Is this a bug? I feel like previous versions of Contacts/Addressbook may have been more reliable in this regard but I honestly don't know. Am I just doomed to not being able to connect my iCloud and Gmail contacts?

Posted on Jun 16, 2021 9:40 PM

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6 replies

Jun 17, 2021 10:14 AM in response to tygb

Linked contacts do not stay linked. I have Contacts configured to use iCloud and two separate Google accounts. I have identical contacts in all three accounts. Those contacts show up as three different cards in the Contacts app. I will select all three, choose Card -> Link Selected Cards and the three contacts will combine into one for a little while. Inevitably though, they will split into three duplicate entries again.

Jun 17, 2021 11:03 AM in response to Ben Batschelet

You two similar contacts in All iCloud , one contact with same name and credentials under gmail address , you cut this contact , copied it and pasted in All contacts , the three contacts are selected take cursor on top menu bar > card > merge and link selected cards , they will merge and only one card will be shown .

Again you click on gmail address a single same contact is still there , however it is merged in All contacts of address book .

It seems that for security reasons iCloud servers will merge contacts in All iCloud , the gmail servers are third party and when user sign in with Apple ID and password in Mac system preferences using gmail services , it will act like this only .

I am user and member in this community and not representative of apple , send feed back to them Feedback - iCloud - Apple

Product Feedback - Apple

See these screen shots .




Also you wrote - they will split into three duplicate entries again.

After merging the cards in All contacts if they are still splitting and not merging the address book is corrupted create a new admin account in users and groups Set up users, guests and groups on Mac - Apple Support

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Linked Contacts Broken

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