Problem playing Apple Music

Question

Level 1

12 points

Problem playing Apple Music

When is Apple finally addressing this issue? I have restarted and resettled my homepod several times, still same issue. Not acceptable since Apple Music is a paid service, which is of limited use now!

HomePod

Posted on Jun 17, 2021 9:36 AM

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Answer 1

Top-ranking reply

mingoslkd

Community Specialist

Jun 18, 2021 12:09 PM in response to HH22763

Hey there, and welcome to Apple Support Communities, HH22763.

We see that you're having some trouble with Apple Music and your HomePod. We'll be happy to see how we can help. To get started, we have some questions to better understand what's going on.

•Can you tell us what happens when you try to use Apple Music on your HomePod?

•Do you get similar behavior if you play the music on a different device or if you AirPlay to the HomePod?

•Are you getting any errors? If so, what are they?

We look forward to your response.

Cheers.

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Answer 2

HH22763 Author

Level 1

12 points

Jun 18, 2021 9:47 PM in response to mingoslkd

The HomePod is connected to wifi and can Ido I.e. the weather forecast. I can use Airplay from my phone to play Apple Music in the HomePod. The HomePod is connected with an AppleTV 4K. I had it several times restarted and several times set back to factory settings. When asking Siri to play (any) music, response is “I am playing xyz “ followed by “there is a problem with Apple Music”

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Answer 3

i_rina

Community Specialist

Jun 20, 2021 7:13 AM in response to HH22763

Thanks for that info, HH22763.

At this point, you'll want to use Get Support to contact Apple and work with them from here. You've done most of the basic troubleshooting and it would be best to get Apple involved at this point.

Cheers.

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Answer 4

HH22763 Author

Level 1

12 points

Jun 20, 2021 11:40 PM in response to i_rina

After months of hassle for problem magically disappeared over night without any action. Home app shows software version 14.6, which I believe was there before as well, but I am not betting my house on this as the device is set to automatic updates.

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Answer 5

HH22763 Author

Level 1

12 points

Jun 19, 2021 3:58 AM in response to HH22763

Siri exactly said on HomePod “I am sorry. Something went wrong. Try again” or “OMG, something went wrong, try again later” (Translated from German). Both with Appletv 4K connected or not.

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