iCloud won’t work on new iMac

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Lnah2020 Author

Level 1

8 points

iCloud won’t work on new iMac

I just got the new iMac and am not able to set up iCloud. Password is correct, even changed the password. Works in browser no problem. The Apple ID settings on my phone shows the new iMac however it says this device cannot be used to receive Apple ID verification codes. The many times I’ve tried 2 factor authentication, it gives me the code and press allow, nothing happens. Circle just keeps spinning. I’m not very tech savvy when it comes to macs. Anyone else have this problem ?

iMac 24″, macOS 11.4

Posted on Jun 17, 2021 6:56 PM

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Answer 1

Best reply

Lindsay_B.

Community Specialist

Jun 18, 2021 2:58 PM in response to Lnah2020

Thanks for stopping by the Apple Support Communities, Lnah2020!

Congratulations on your new Mac! We understand you're having some trouble setting up iCloud. You've come to the right place to get help!

It sounds like when you try to enter the two-factor authentication verification code on the Mac, it never progresses. For this, we would suggest seeing if any of the steps found in If you can't connect or sign in to iCloud - Apple Support help.

If not, try signing in on a different internet network (if possible), and while the computer is booted to safe mode: How to use safe mode on your Mac.

Feel free to let us know if you still can't get signed in.

Cheers!

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Answer 2

Lnah2020 Author

Level 1

8 points

Jun 18, 2021 8:15 PM in response to Lindsay_B.

Thank you ! I went through both links and ultimately was led to restore my iMac to factory settings, which did the trick! Since it’s a new iMac I didn’t have any concerns having to restore. Once I did that I reinstalled macOS and was able to set up my Apple ID.

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Answer 3

Lindsay_B.

Community Specialist

Jun 19, 2021 1:56 PM in response to Lnah2020

Thank you for the update! It's excellent to hear that you got everything working.

Enjoy your new Mac!

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iCloud won’t work on new iMac

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