Dolby vision on Apple TV 4K blacking out

Ive had my AppleTV 4K since it’s release. Have set to 4K hdr, with match content. Ive watched countless Dolby vision programs without issue. When I installed the appleTV I also installed a certified high speed hdmi cable. Tonight (June 17, 2021) I went to watch a Dolby vision program and It goes to switch into Dolby vision and it keeps kicking in and out, black screen, then back. What changed? Watching the same content direct from the tv plays Dolby vision without issue. Did Apple TV update today?

Posted on Jun 17, 2021 8:37 PM

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Posted on Jun 30, 2021 11:35 AM

This is not the ATV 4K nor is it related to cables, etc.


The issue is with the LG C9 firmware. Around the time your problem started LG updated the firmware to version 05.10.04. Any DV capable device connected through an AVR, such as your Marantz, and then to the LG experiences the problem. I have the same exact issue.


LG is well aware of the problem and is testing/perhaps rolling out a fix already. It MAY be 05.10.15. Best bet is to wait for the update and use HDR as you are doing. I'm doing the same.


Here is a thread that has information in a number of posts. The user "HiFi4Vision" is credible.


https://www.avsforum.com/threads/official-2019-lg-c9-consolidated-info-faq-troubleshooting-firmware-more.3075344/page-80


Suggest you start with post #1583 and read thru.


This is the LG link (assuming you are in the US) where you can see what the current firmware is. You might want to consider turning off automatic updates. I wish I has not turned mine back on.


https://www.lg.com/us/support/product/lg-OLED65C9PUA.AUS


There is also discussion that your AVR might require an update. Oddly enough my Denon got an update a day or two after the initial occurrence. They didn't say what it was for. You may want to check for AVR updates.


Hope this helps. It's complex and difficult to tell what is creating the issue. I was lucky - the LG wanted to do an update - I let it - and immediately after I played a show that was in DV and got the blanking/blacking.





47 replies

Nov 4, 2021 9:06 AM in response to Troiano27

@alexhus thanks for coming back to drop that comment from your last post in July. This did not work for me but what you did got me thinking (and so far it did work)


Everyone: it is and isn't the HDMI cables. - SOLVED


What might be happening is that 4k cable gets swapped for a 4k cable and bandwidth is still not met on the cable. I bought the amazonbasics 8K 48gbps cables. The 48gbps is the most important thing to focus.


If you're connecting directly to the tv then you only need one cable

If you're connecting the ATV to an AVR you need two cables - one from the atv to the avr / the other from the avr to the tv


Please report back and let me know if it worked. Figuring this out was so great (in my case now i can use my DIY ambilight set up)

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Dolby vision on Apple TV 4K blacking out

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