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User profile for user: jegouo
jegouo Author
User level: Level 1
4 points

TV+ episodes stop and crash the webpage

I'm using Apple TV+ in Safari, not the app because the app can't be installed on my old MacBook Pro. Each time I watch an episode, it stops at 4 or 5 minutes from the end. Veeeery annoying because that's usually in the middle of the most intense part of the episode...

Anyway, I then tried to:

  • pause and let the episode load - but it's not an uploading issue
  • go back a minute or 2 and restart the episode
  • go forward a couple of minutes
  • reload the page
  • go back to the show splash page and relaunch from there
  • reload from the show splash page


The issue doesn't happen when watching from the TV+ app on another Apple laptop.

Any idea what can be done to fix this?

MacBook Pro 13″, macOS 10.13

Posted on Jun 18, 2021 10:15 AM

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User profile for user: dominic23
dominic23
User level: Level 10
83,916 points

Posted on Jun 19, 2021 3:41 AM

Go step by step and test.


1. Update Safari, if an update is available. Update may come with bug fixes.

    https://support.apple.com/en-us/HT204416

    https://support.apple.com/en-us/HT201541


2. Quit Safari, launch Safari holding the Shift key down.

    https://support.apple.com/en-us/HT203987


3. Startup in Safe Mode. https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac.  

    Quote:

    It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. 

    And it deletes some system caches, including font caches and 

    the kernel cache, which are automatically created again as needed.


4. Clear History

    https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac

    Please read the article before clearing history, 

    this is like a low level resetting of Safari without affecting passwords and bookmarks.


5. If Safari doesn't open a webpage or isn’t working as expected

    https://support.apple.com/en-us/HT204098

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User profile for user: dominic23
dominic23
User level: Level 10
83,916 points

Jun 19, 2021 3:41 AM in response to jegouo

Go step by step and test.


1. Update Safari, if an update is available. Update may come with bug fixes.

    https://support.apple.com/en-us/HT204416

    https://support.apple.com/en-us/HT201541


2. Quit Safari, launch Safari holding the Shift key down.

    https://support.apple.com/en-us/HT203987


3. Startup in Safe Mode. https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac.  

    Quote:

    It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. 

    And it deletes some system caches, including font caches and 

    the kernel cache, which are automatically created again as needed.


4. Clear History

    https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac

    Please read the article before clearing history, 

    this is like a low level resetting of Safari without affecting passwords and bookmarks.


5. If Safari doesn't open a webpage or isn’t working as expected

    https://support.apple.com/en-us/HT204098

Reply

TV+ episodes stop and crash the webpage

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